by Thomas H. Davenport and Laurence Prusak
In Working Knowledge: How Organizations Manage What They Know (Harvard Business School Press, 1998), consultants Davenport and Prusak examine how all types of companies can effectively understand, analyze, measure and manage their intellectual assets, turning corporate wisdom into market value. The authors categorize knowledge work into four sequential activities -- accessing, generating, embedding and transferring -- and look at the key skills, techniques and processes of each. The book also addresses such key questions as What is knowledge? and What are the best ways to incorporate technology into knowledge work?
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