Cover Story

Designing Customer Surveys That Work

by Richard E. Zimmermann,
Linda Steinmann and Vince Schueler

By completing 12 basic steps of survey design, youcan boost
the odds of gathering useful, timely and accuate customer
information.

Features

Senior Managers' Role in New-Product Development

by Philip A. Himmelfarb, Ph.D.

Old CMMs: Recondition vs. Upgrade

by Klaus Ulbrich

Vision Systems: Seeing the Light

by Alexander Kolchinsky

Vision Systems Buyers Guide

by Dirk Dusharme and Laurel Thoennes

COLUMNS AND DEPARTMENTS


news digest


quality management
by A. Blanton Godfrey

gageguide
by Drew Koppelmann

one minute manager
by Ken Blanchard

quality standards update
by Paul Scicchitano

workplace wisdom

ad index

qualityware

spc toolkit
by Donald J. Wheeler

books

guest editorial
by John Troyer


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