Quality Digest -- November 1995
Volume 15, Number 11
A History of Managing for Quality in the United States -- Part 1
by J.M Juran
In this excerpt from his new book, A History of Managing for Quality, J.M. Juran describes how managing for quality evolved in the United States.
Managing the Environment with ISO 14000
by Paul Scicchitano
Do environmental management systems present a new liability issue for companies?
Self-Directed Work Teams: A Competitive Advantage
by Ron Williams
At 3M, employees join together to manage their daily work through self-directed work teams.
Why Quality Fails
by Paul R. Keck
Why do so many quality efforts fail?
COLUMN AND DEPARTMENTS
first word by Scott Madison Patton
one minute manager by Ken Blanchard
service quality by Karl Albrecht
international standards by Amy Zuckerman
principle-centered leadership by Stephen R. Covey