Third Time's the Charm
AEM Consulting Group Inc.
Custom Stamping Inc. produces precision stampings with a workforce of fewer than 30 and provides a telling example about the challenges that can come with seeking registration to ISO 9001.
Although Woody Wurster, president of CS, is a master tool and die maker, the compliance and auditing process required for registration was beyond his knowledge. He turned to a consulting company for help, then to a second, both times foundering in a paperwork-bloated process that never reached the internal audit stage. In each case, the consultants' approach did not mesh with CS's processes.
AEM Consulting Group Inc. was chosen for the third effort, with Wurster making it clear that he wanted a lot less paperwork. AEM was able to produce CS's ISO 9001 manual at a third the size of the previous attempts.