COVER STORY

by Charles J. Burke

Benchmarking in the 1990s is not a choice; it is a necessity. The penalty for neglecting proper benchmarking is loss of competitive edge, at a time when the consequences of such a loss are more devastating than ever.

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FEATURES

ISO 14001 Likely to Join Regulatory Framework
by Gregory J. Hale and Caroline G. Hemenway

Developing Emergency Creative Teams
by Alexander Watson Hiam


Being First to Market Isn't Enough
by Philip A. Himmelfarb, Ph.D.

The Importance of Traceability
by David A. Vossbrinck

1996 Calibration Equipment Guide
by Dirk Dusharme and Laurel Lee Wayman

COLUMNS AND DEPARTMENTS

letters

news digest

quality management
by A.Blanton Godfrey

one minute manager
by Ken Blanchard

quality standards update
by Paul Scicchitano

principle-centered leadership
by Stephen R. Covey

quality software

qualityware

ad index

events