Cover Story

by Glenn D. Hoffherr and Robert P. Reid

We need ever-better ways of coping with
and assimilating change into our organizations.

by Rod Southard

ISO 9000 registration should be a secondary benefit to
developing an effective quality system.

by Philip Ricciardi

How to design and maintain an equitable, productive
performance-measurement program.

by Gary Saunders

Graduate students produce high-quality process maps at a nominal cost.

by Gary Blake, Ph.D.

What to do. What to avoid.

first word by Scott Madison Paton
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