Quality Digest Magazine
ONLINE EDITION

ARTICLES
Dealer Quality at Chrysler: New Ways of Assessing and Increasing Service
Chrysler´s new Five Star dealer quality program requires dealers to continually improve and focus on the customer.

and...

. Performance Measurement in Health Care
. How to Select an ISO 9000 Consultant
. ISO 9000 Eases ISO 14001 Registration
. The Road to Continuous Improvement
. ISO 9000 Consultants Guide

NEWS DIGEST

Top Story
Teams Shine at Sun Microsystems
Employee knowledge and experience count among a company's greatest assets. Sun Microsystems Inc. is using this resource to improve its practices.

Plus:
Industry News

. Effective Management Systems Time Critical Manufacturing . Edge Software WorkDraw 2.0 . Heidenhain TNC 426

Software Reviews
Books
Columnists
SPC Guide

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