H. James Harrington
is a principal at Ernst & Young and serves as its international quality advisor.

E-mail him at jharrington@qualitydigest.com .

John Guaspari
is cofounder of Guaspari & Salz, a Concord, Massachusetts-based management consulting firm. The books he has written include I Know It When I See It and The Customer Connection.

E-mail him at jguaspari@qualitydigest.com
Visit Rath & Strong's Web site at www.rathstrong.com

Thomas Pyzdek
is the author of "The End of Management" and more than a dozen other popular books on ASQ certification and other quality-related subjects.  He provides consulting  services to senior management in industries ranging from manufacturing to health care.

E-mail him at tpyzdek@qualitydigest.com 

Stanley A. Marash, Ph.D.
is chairman and CEO of STAT-A-MATRIX/The SAM Group. He can be reached at telephone (732) 548-0600.

E-mail smarash@qualitydigest.com .
Visit STAT-A-MATRIX at  www.thesamgroup.com

Philip B. Crosby
a popular speaker and founder of Philip Crosby Associates -- now PCA II -- is also the author of several books, including Quality Is Still Free (McGraw-Hill, 1995) and The Absolutes of Leadership (Jossey-Bass, 1996).

E-mail him at philcros@aol.com
Visit his Web site at www.philipcrosby.com .

Pat Townsend
Joan Gebhardt
have written more than 200 articles and four books: Commit to Quality (John Wiley & Sons, 1986); Quality in Action: 93 Lessons in Leadership, Participation, and Measurement (John Wiley & Sons, 1992); Five-Star Leadership: The Art and Strategy of Creating Leaders at Every Level (John Wiley & Sons, 1997); and Recognition, Gratitude & Celebration (Crisp Publications, 1997).

E-mail them at ptownsend@qualitydigest.com .

A. Blanton Godfrey
is chairman and CEO of Juran Institute Inc. at 11 River Road, Wilton, CT 06897.
 

E-mail him at agodfrey@qualitydigest.com .

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