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TABLE OF CONTENTS

How Do Registrars Measure Up?
RulerCVRweb
This first comprehensive look at customers satisfaction with ISO 9000 registrars contains some surprising results.

 

by Dirk Dusharme, Chris Costello
and Thomas Pyzdek

. How to Design Attribute Sample Plans on a Computer

The best sample plan minimizes your risk of rejecting an acceptable lot and your customerīs risk of receiving bad product.

by William A. Levinson

 . Raising Federal Standards

If ISO 9000 is good enough for industry, it should be good enough for government.

by Ira Epstein

 

.  Eight Keys to Successful DOE

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DOE provides an efficient path to improvement for those who know how to use it.

 

by Mark J. Anderson
and Shari L. Kraber

 

 . 1999 ISO 9000 Software Buyers Guide

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A wide variety of software products has been developed to help quality managers prepare for ISO 9000 registration

by Matthew Haag

 
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