Quality Digest Table of Contents

Today's Specials

Build your "House of Quality" with QFD Designer

Simplify Processes with Graham Process Charting

Comprehensive SPC in SQCpack

How to use Patient Satisfaction Data

Six Sigma, TQM and more in PathMaker

Professional Surveys with SURVEYWin

Table of Contents

ARTICLES

	Rating the Registrars Our third annual customer satisfaction survey. by Pat Carden, Larry Aft, Dirk Dusharme
	Gauging Your Software Needs Select the best gage management software package for your company. by Dave K. Banerjea
	Gage Your Way to Simple QA A gaging primer for the rest of us. by George Schuetz
	Baldrige Award Winner Profile An interview with Roger B. Quayle, vice president of quality and technology of Operations Management International Inc. by Scott M. Paton
	Do You Know Your SPC? ISO's SPC guidance will help you implement ISO 9001:2000-based quality management systems. by John E. West
	ISO 9000 Software Guide If you want ISO 9000 registration, these software solutions will help you keep your implementation efforts on track. by Jesse Jones and Laurel Thoennes

FEATURES

NEWS DIGEST

Top Story
ISO Spells Out SPC
Statistical process control standard-in-the-making ISO 11462-1 recently completed its Final Draft International Standard phase following a unanimous 14-0 vote by participating member bodies--including the U.S. Technical Advisory Group to ISO Technical Committee 69--in favor of the draft becoming an full-fledged international standard.

QUALITY APPLICATIONS

• FARO Technologies Inc.'s FaroArm Gold 12 CMM

DEPARTMENTS

Note: Not all departments run every month. If the link isn't active, the department did not run in this issue.

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