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    Table of Contents

    ARTICLES

     

    2000 Vision Systems Buyers Guide
    Quality Digest's Buyers Guide is your source for manufacturers of video inspection and noncontact measurement devices.
    by Jesse Jones and Laurel Thoennes
     

     

    An Introduction to Optical Measurement
    Understanding optical measurement systems ensures that you will select the right system to meet your organization's current and future needs.
    by Jack Isaacson and William Chambers
     

     

    ISO 9001:2000 Update
    The Year 2000 revision of ISO 9001 has made its way to a Final Draft International Standard.
    by Jeanne Ketola and Kathy Roberts
     

     

    Improving FMEAs
    FMEAs can transform compliance into competitive advantage.
    by Jim Bongiorno, PMP
     

     

    Electronic Education
    FE-learning programs can reinforce a company's commitment to quality.
    by Theresa Sininger Cochran

    FEATURES

    NEWS DIGEST

    Top Story
    New Standard Aims to Improve E-Quality
    Large warehouse stores are notorious for poor service quality, but the free market system allows them to prosper because consumers are willing to trade good service and convenience for lower prices. What this means to the big-box retailers is that there's no need to improve customer service to boost customer satisfaction.

    QUALITY APPLICATIONS

    Trackware Inc. QSTracker QSI Compliance Management Software

    DEPARTMENTS

    Note: Not all departments run every month. If the link isn't active, the department did not run in this issue.

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