back to article

3C Technologies Inc.

6834 Spring Valley Drive, Suite 202
Holland, OH 43528
Ph.: 800-327-6583 Fax: 419-868-8993

Computer-based training tools for quality systems, including internal auditing. ISO 9000 and QS-9000 quality manual template and preorganized format covering all elements on disk and in print with implementation tips, procedure template and other overheads for training.


5 Sycamore Lane, Suite 100
Grosse Pointe, MI 48230
Ph.: 313-885-4236 Fax: 313-885-6821

ISO 9000 and QS-9000 overview, quality documentation/manuals, internal auditor training, baseline assessment/gap analysis, team problem solving, process improvement methodology, strategic quality planning, action-control planning/management review model.

Advent Management International Ltd.

P.O. Box 1717
West Chester, PA 19380-0057
Ph.: 610-431-2196 Fax: 610-431-2641

Custom program development and off-the-shelf products for performance enhancement focusing on planning, leadership, project management and control. Special focus on: theory of constraints, ISO 9000, QS-9000 and ISO 14000.


Box 420950
San Diego, CA 92142
Ph.: 619-277-5044 Fax: 619-277-5044

Modern management, hi-tech manufacturing, quality issues.


AIC Quality Services Inc.

1011 Highway 65, Suite 309
Houston, TX 77077
Ph.: 281-497-7878 Fax: 281-497-7892

Management/executive overview, document preparation, quality auditor training and implementation seminars for ISO 9000, ISO 14000, QS-9000, TE-9000 and FDA QSR standards.


American Management Association

9 Galen St.
Watertown, MA 02172-9119
Ph.: 617-926-4600 Fax: 617-926-0312

Self-paced skill building in: communication, customer service, finance, human resources, management, manufacturing, marketing, personal improvement, quality, sales, teams, etc. Various formats: self-study print, audiocassette and CD-ROM.


Apollo Associated Services

1305 Mansfield #4
Richland, WA 99352
Ph.: 509-946-9000 Fax: 509-943-0449

Provides training internationally in effective problem solving by improving creative behavior. In-house training, books, videos and train-the-trainer program. Available in six languages.


Arch Associates LLC

41620 Six Mile Road, Suite 102
Northville, MI 48167-2399
Ph.: 810-449-5433 Fax: 810-449-5434

Arch provides materials for customized or generic training of basic quality control and quality management tools and methods. ISO 9000/QS-9000/TE/S/W/E materials are also available. "Buttonized" SPC is a favorite customer selection. Interactive programs available summer 1997.


Audience Response Systems Inc.

2148 N. Cullen Ave.
Evansville, IN 47715
Ph.: 812-479-7507 Fax: 812-479-1057

Computerized hand-held terminals for collecting data from groups or individuals. Uses include opinion polls, voting, surveys, classroom management, teleconferencing, market research, strategic planning, group testing in game format.


Aurora Pictures Inc.

2525 E. Franklin Ave.
Minneapolis, MN 55406
Ph.: 800-346-9487 Fax: 612-338-2617

A wide range of video programs on quality, team building and human resource issues, as well as Joel Barker's quality improvement tools.


Avatar International Inc.

303 Research Drive, Suite 200
Norcross, GA 30092
Ph.: 770-416-6175 Fax: 770-416-6177

Save time and money: Use materials already developed for your organization's training requirements. Train-the-trainer materials with participant materials are available for quality improvement, customer service and SPC.


British Standards Institution Inc.

8000 Towers Crescent Drive, Suite 1350

Vienna, VA 22182

Ph.: 703-760-7828 Fax: 703-760-2770

ISO 14001 Electronic Manager -- electronic book for setting up environmental management systems and conducting workshops for meeting ISO 9000, QS-9000 and ISO 14000 requirements, as well as project management for BS 6079.


The Business Support Center

28 Yorkshire Ave.

West Milford, NJ 07480

Ph.: 201-697-3455 Fax: 201-697-3849

Specializes in communication training, with a focus on written and oral presentation skills. Programs enable individuals to strengthen their ability to write, speak, persuade, instruct and facilitate.


C.L. Carter Jr. & Associates Inc.

1211 Glen Cove Drive, P.O. Box 5001

Richardson, TX 75080

Ph.: 972-234-3296 Fax: 972-234-3296

Quality assurance, quality control and inspection handbook; quality assurance workmanship standards and training manual.


Castle Engineering Services Inc.

38 Halton St.

Ancaster, Ontario, Canada L9G 2S3

Ph.: 905-648-2569 Fax: 905-648-2569

Explanation and implementation of ISO 9000 series. Customized training courses in ISO 9000 and auditing guidance, mediation, arbitration of quality assurance related disputes.



10521 Braddock Road

Fairfax, VA 22032

Ph.: 703-250-5900 Fax: 703-250-5313

CEEM Inc. provides training materials in the ISO 9000, QS-9000 and ISO 14000 fields. With courses ranging from the introductory level to the advanced, CEEM is well-positioned to fulfill your training needs.


Change Management Consulting Inc.

82 Benson Drive

Wayne, NJ 07470

Ph.: 201-696-7878 Fax: 201-696-5858

CMC is a leader in the development of innovative, skill-based training products. Subjects include: business performance improvement, management skills/development, communication and sales skills, customer service and change management.


Charro Publishers Inc.

P.O. Box 3442

Lawrence, KS 66046

Ph.: 913-865-4306 Fax: 913-865-4311

Quality topics: how to select a registrar; ISO/QS charm school to prepare employees for registrar audits; enhancement training for experienced internal auditors.


Communication Briefings

1101 King St., Suite 110

Alexandria, VA 22314

Ph.: 703-548-3800 Fax: 703-684-2136

We offer training resources covering a wide range of topics including: managing, writing, time management, customer service, public relations and teamwork.


Competitive Solutions Inc.

1100 Alpha Court, Suite B

Alpharetta, GA 30201

Ph.: 770-667-9071 Fax: 770-667-9020

Off-the-shelf and train-the-trainer materials geared toward business improvement and development. We focus on effective, value-added, auditable business processes to enhance the performance of government, service or manufacturing industries.


Contemporary Consultants

15668 Irene St.

Southgate, MI 48195

Ph.: 313-281-9182 Fax: 313-281-4023

ISO 9000, QS-9000, TQM, FMEA, SPC, project management, problem solving, DOE, teams.


Continuous Improvement Technology

113 McHenry Road, Suite 211

Buffalo Grove, IL 60089

Ph.: 847-459-3880 Fax: 847-459-3881

ISO 9000, QS-9000, TQM, MBNQA, design for improved manufacturability, problem-solving tools, automotive-related topics and other strategic and alignment issues, kaizen training.


CRM Films

2215 Faraday Ave.

Carlsbad, CA 92008

Ph.: 619-431-9800 Fax: 619-931-5792

Trainer-proven, award-winning videos and wide variety of printed materials on quality, customer satisfaction, change, communication, decision making, conflict management, diversity, team building, group dynamics and much more.


The Crosby Co.

564 Crescent Blvd.

Glen Ellyn, IL 60137

Ph.: 630-790-1711 Fax: 630-790-1768

Self-taught, self-paced SPC training package. Computer is training aid, work is done in workbook. Guaranteed that student can construct and interpret control charts and do process control studies.


CyberMetrics Corp.

12900 Hall Road

Sterling Heights, MI 48313

Ph.: 800-777-7020 Fax: 810-726-7677

Metrology 101 is a training CD on measurement and calibration. Helps you understand standards as defined by NIST, ISO 9000, QS-9000, ISO 25 and ANSI-Z-540. Includes online testing.


Development Dimensions


1225 Washington Pike

Bridgeville, PA 15017

Ph.: 800-933-4463 Fax: 412-220-2942

DDI offers self-study programs in leadership, service and interviewer skills training in both traditional and multimedia formats. Gives the benefit of DDI's long-proven classroom training with a significant time savings and the flexibility of learner-directed activities.



444 N. Michigan Ave., Suite 3500

Chicago, IL 60611

Ph.: 312-644-2700 Fax: 312-644-2703

OnTrack for Training version 4.1 is a fully integrated software program that provides six tools for managing instructor-led, self-study and ad hoc training, skills and certifications, training and development planning, and tuition reimbursement.


DOES Institute Inc.

519 Deacon Blvd.

Winston-Salem, NC 27105

Ph.: 910-723-3637 Fax: 910-725-8973

DOE, SPC, QFD, TQM, ISO 9000, RSM, QA, QS-9000, SQC.


Dynamic Soft Analysis, Inc.

5001 Baum Blvd., Suite 656

Pittsburgh, PA 15213

Ph.: 412-683-0161 Fax: 412-683-3641

Training using computer-aided engineering software to predict the thermal performance of electronic boards, components and systems to enhance their reliability.


Eagle Group USA Inc.

27777 Franklin Road, Suite 300

Southfield, MI 48034

Ph.: 810-355-4421 Fax: 810-355-4623

APQP, problem solving, FMEA, ISO 9000 awareness, SPC, QS-9000 awareness, MSA.


Engineered Work Systems Inc.

145 S. Livernois, Suite 294

Rochester Hills, MI 48307

Ph.: 810-652-7588 Fax: 810-652-7363

EWS provides on-site training for: quality overview, QS-9000 rollout, basic quality tools, APQP -- advanced product quality planning, RME -- process and design, PPAP -- production part approval process.


Excel Training Inc.

675K Alpha Drive

Cleveland, OH 44143

Ph.: 216-442-1299 Fax: 216-442-4170

Excel Training Inc. sells video-based training (with print material) in the following areas: SPC, blueprint reading, ISO 9000 and QS-9000.


Experience in Software

2000 Hearst Ave.

Berkeley, CA 94709

Ph.: 510-644-0694 Fax: 510-644-3823

Project KickStart leads users through the initial stages of project planning in 30 minutes. Define phases, tasks, goals, resources and assignments. Great front-end training Wizard for Microsoft Project and SureTrak.


Fotec Inc.

151 Mystic Ave.

Medford, MA 02155-4615

Ph.: 800-537-8254 Fax: 617-396-6395

For fiberoptics and testing, training and educational materials, videotape seminars, textbooks, technician's manual and guides.


Geometric Technologies Inc.

P.O. Box 180172

Utica, MI 48318-0172

Ph.: 810-977-9428 Fax: 810-977-9428

Quality management, customer service, creativity, process management, metrics, measurement and calibration, ISO 9000, QS-9000, audits, supplier/subcontractor evaluation, inspection and test systems, employee training and self-assessment.


Georgia Tech Center for International Standards & Quality --

Economic Development Institute

151 6th St., Room 143

Atlanta, GA 30332-0640

Ph.: 800-859-0968 Fax: 404-894-0968

Licensing program for ISO 9000 and QS-9000 training. ISO 9000 and purchasing, CBT and ISO Fitness Program multimedia training.


Gest Group

200 Pioneer

Sturgis, MI 49091

Ph.: 616-659-4892 Fax: 616-659-4892

Quality/Productivity Bingo -- training and awareness product in the form of a game. Quality terms are part of each employee's game card. Supports ISO 9000 and QS-9000 continuous improvement and training elements.


GGI (Gunneson Group International)

500 International Drive

Mt. Olive, NJ 07828

Ph.: 201-347-1313 Fax: 201-347-5959

Have advanced the capability of more than 50 Fortune 500 companies, 400 smaller organizations and scores of government organizations through the implementation of advanced transitioning systems, Baldrige assessments and training strategies.



13 Branch St.

Methuen, MA 01844-1953

Ph.: 508-685-3900 Fax: 508-685-6151

Teamwork, process management, data collection and analysis, management and planning tools, process improvement, ISO 9000/QS-9000, project management, planning product development, creativity and systematic innovation, leadership and quality management.


H.J. Steudel & Associates Inc.

6313 Odana Road, #210

Madison, WI 53719

Ph.: 608-271-3121 Fax: 608-271-4755

Can provide training booklets and overhead transparencies to teach all levels of employees the implementation process of ISO 9000/QS-9000/ISO 14000.


Harold S. Haller and Co.

24803 Detroit Road

Cleveland, OH 44145

Ph.: 216-871-6597 Fax: 216-871-1182

Zero Defects Process game helps people learn how to measure process performance, meet customer needs and gather process information efficiently. Making Time for Quality helps people learn how to delegate responsibility while retaining accountability.


Hellier Associates Inc.

277 W. Main St.

Niantic, CT 06357

Ph.: 860-739-8950 Fax: 860-739-6732

Nondestructive testing, including a 10-tape NDT overview, a two-tape penetrant testing, a three-tape magnetic particle and two-tape eddy current programs. Also cover welding inspection technology (17 tapes -- 12 modules).


Huntington Quality Associates

533 Henry St.

Huntington , IN 46750

Ph.: 219-356-6092 Fax: 219-356-6006

ISO 9000/QS-9000 in English and/or Spanish. Internal auditor; documentation -- procedure writing quality manual on disk and in print.


Industrial Text & Video

1950 Spectrum Circle

Tower A -- 1st Floor

Marietta, GA 30067

Ph.: 800-752-8398 Fax: 770-240-2209

Quality training textbooks and videos.


Innovations PLUS

11 Helmsford Way

Penfield, NY 14526-1971

Ph.: 716-377-8340 Fax: 716-377-7569

ISO 9000, Q9000, statistical process control, cost of quality, QS-9000, geometric dimensioning and tolerancing, and problem solving.


Insync Corp.

1420 Spring Hill Road, Suite 600

McLean, VA 22102

Ph.: 703-847-1497 Fax: 703-847-9803

Benchmarking, product training, sexual harassment, employee and organization assessment, business fundamentals and custom development services (CD-ROM, Internet/intranet).


Intelex Technologies Inc.

93 Skyway Ave.

Etobicoke, ON Canada M9W 6C7

Ph.: 416-679-0119 Fax: 416-679-0168

ISOsoft 14001 -- provides training and guidance on developing and implementing an environmental management system based on the requirements of ISO 14001.


Interaction Research Institute Inc.

4428 Rockcrest Drive

Fairfax, VA 22032

Ph.: 703-978-0313 Fax: 703-978-1776

STATMAN: Statistical management for Windows software: SPC and problem-solving tools. Organizational Process Management Workbook: programmed instruction in process management and management.


International Institute for Learning Inc.

110 E. 59th St., 6th Floor

New York, NY 10022

Ph.: 212-758-0177 Fax: 212-909-0558

Videos with supporting materials: project management, ISO 14000, Baldrige, benchmarking, emerging technologies, Meg Wheatley on organizational futures. CD-ROM on project management preparation for certification.


International ISO Group

11405 Sebring Drive

Cincinnati, OH 45240

Ph.: 800-476-3066 Fax: 513-851-5881

Comprehensive course materials and overhead transparencies for the following topics: ISO 9000, ISO 14000, QS-9000 and the TE Supplement. The courses are based upon proven methodologies used to guide our clients through successful registration.


Interstate Quality Consultants Inc.

282 James E. Buchanan Drive

Vandalia, OH 45377

Ph.: 937-264-1387 Fax: 937-264-1370

Team communication, quality tools, statistical techniques, safety and environmental, supervisory/team leader, management development, assessment and interviewing skills, human resources/personnel issues, ISO 9000, ISO 14000.


ISO America Inc.

P.O. Box 1098

Frisco, TX 75034

Ph.: 972-529-1253 Fax: 972-529-1341

ISO America Inc. is an engineering and management consulting firm specializing in working with other corporations as it pertain relates to the incorporation of ISO 9000 and its related topics.



13515 Dulles Technology Drive

Herndon, VA 20171

Ph.: 800-638-3757 Fax: 703-713-0065

ITC is the premier developer of cost-effective, learner-controlled multimedia training solutions that improve employee skills, competency and productivity, while decreasing the costs of and improving the return on a company's training investment.


Joglekar & Associates

2820 Fountain Lane N.

Minneapolis, MN 55447

Ph.: 612-476-1449 Fax: 612-475-3823

Design of experiments, statistical process control, basic quality tools, basic/intermediate statistics.


John A. Keane and Associates Inc.

575 Ewing St.

Princeton, NJ 08540

Ph.: 609-924-7904 Fax: 609-924-1078

ISO 9000 training and simulation technology allows users hands-on experience managing an ISO 9000 and QS-9000 compliant factory at desktop. Converts theory into reality; unlimited number of scenarios.


Joiner Associates

3800 Regent St.

Madison, WI 53705

Ph.: 608-669-8326 Fax: 608-238-2908

Our training programs and books help lay the groundwork for improvement, give people the analytical tools to solve problems, develop employees' team skills and provide simple methods for running effective meetings.


Juran Institute Inc.

11 River Road

Wilton, CT 06897

Ph.: 800-338-7726 Fax: 203-834-9891

Comprehensive training and support systems that enable teams to design quality into new products and services, solve chronic quality problems, reduce costs and become more competitive.


Kantola Productions

55 Sunnyside Ave.

Mill Valley, CA 94941

Ph.: 415-381-9363 Fax: 415-381-9801

Business communication topics, quality management topics, conflict resolution, criticism, negotiation. Dramatic videos with accompanying study guides and instructor's manuals.


Ken Jackman & Associates

1946 N. Huntingdon Blvd.

Hoffman Estates, IL 60195-2705

Ph.: 847-843-3789 Fax: 847-843-3789

ISO 9000 and QS-9000 training materials may be used for an overview, documentation or by an internal auditor.


Launsby Consulting

2167 N. Academy Blvd.

Colorado Springs, CO 80909

Ph.: 719-596-2030 Fax: 719-596-1791

Straight Talk on Designing Experiments -- introductory DOE reference handbook; Process Validation for Business Success -- hands-on guidance on design control and process validation using statistical tools and methods.


Lightning Calculator

P.O. Box 611

Troy, MI 48099-0611

Ph.: 810-641-7030 Fax: 810-641-7031

SPC tools, designed experiments, cycle-time reduction, Deming Red Bead and Funnel experiments, quincunxes and sampling bowls.


M. Brendan Duffy & Associates

P.O. Box 202

Port Neches, TX 77651-0202

Ph.: 409-722-6241 Fax: 409-722-6241

Study materials for ASQC quality engineer, quality technician and mechanical inspector certifications.


MagnaPlan Corp.

1320 Route 9, P.O. Box 158

Champlain, NY 12919

Ph.: 518-298-8404 Fax: 518-298-2368

We sell materials for end users to prepare their own training presentations (e.g., easel pads, overhead transparency films, poster printers for creating easel pad-size pages from 8 1/2" x 11" sheets, etc.).


Management Software International

92 Montvale Ave.

Stoneham, MA 02180

Ph.: 617-279-1919 Fax: 617-279-2929

Create all the required documentation for ISO 9000 or QS-9000 compliance. The ideal quality manager tool, it supports internal quality audits, management reviews, CARs, gap analysis, FMEAs, SPC charting tools, PPAPs and much more. For use with single PCs, LAN, Windows or servers. Runs off Lotus notes.


Manufacturing Services Consulting

25 Hedgerow Lane

Phoenixville, PA 19460

Ph.: 800-897-3857 Fax: 904-287-0564

The Blast Game -- an experiential training simulation, simulates a real process environment that teaches participants to work together in meeting customer demands, maintaining high-quality processes and increasing the bottom line. The Blast Game improves productivity, reduces waste and slashes cycle times.


The Media Group Inc.

18 Blair Park Road, Suite 100

Williston, VT 05495

Ph.: 800-678-1003 Fax: 802-879-2702

ISO 9000 training videos for employees, managers and supervisors; QS-9000 training videos for employees; ISO 14000 training video for managers. All videos are available with study guides.


Media Learning Resources

230 Western Ave., Suite 205

Boston, MA 02134

Ph.: 800-225-3959 Fax: 617-783-0580

All topics. We represent all major producers of generic videos, audios, CD-ROM and computer-based training resources.


Media Marketing Associates Inc.

P.O. Box 686

Beverly, MA 01915

Ph.: 508-927-3555 Fax: 508-927-3969

Engineering support publications, including GD&T, fastener standards, metrication, autoCAD and general interest engineering support documents.


Mega Print

P.O. Box 87

Plymouth, NH 03264

Ph.: 800-590-7850 Fax: 603-536-1411

Large color computer output from most common PC programs. Sizes to 36" x 48". Laminating and mounting services, graphic design help, scanning.


Multi Metrics Inc.

865 Lemon St.

Menlo Park, CA 94025

Ph.: 415-328-0200 Fax: 415-328-3586

ASME Y 14.5 M 1994 geometric dimensioning and tolerancing applied to design, manufacturing and coordinate metrology; the management of machine part geometry, including trainer training.


Multiface Inc.

6721 Merriman Road

Garden City, MI 48135

Ph.: 313-421-6330 Fax: 313-421-1142

SPC tools, problem solving.


National Instruments

6504 Bridge Point Parkway

Austin, TX 78730-5039

Ph.: 800-258-7022 Fax: 512-794-8411

100-percent hands-on courses for products; course kits, books and videos; practical exercises.



30600 Telegraph Road, Suite 2230

Birmingham, MI 48025

Ph.: 810-642-4560 Fax: 810-642-4609

Design of experiments using Taguchi approach. Workshop conducted using Qualitek-4 software. Clients purchase software site license, reference materials and a textbook on the subject.


Olympic Performance

7002 S.W. Nyberg St.

Tualatin, OR 97062

Ph.: 503-692-5573 Fax: 503-692-5254

Customer satisfaction survey and measurement process. Employee satisfaction survey and measurement process.


Omni Training Corp.

9513 Business Center Drive

Rancho Cucamonga, CA 91730

Ph.: 909-945-9495 Fax: 909-945-9459

Quality assurance workmanship manuals for electronic assembly covering wire preparation, terminals, through-hole and SMT. Training materials include soldering training kits, workbooks, posters, audiovisual programs and more.


Plan Tech Inc.

22000 Springbrook

Farmington Hills, MI 48336

Ph.: 810-615-0333 Fax: 810-615-0292

Computer-based training in project management. Course 1 provides foundation for understanding critical path methods. The fundamentals of the eight-step "Process of Project Management" are presented in Course 2 and "Managing Multiple Projects" is presented in Course 3.


Pleiades International Inc.

16535 U.S. 31 N.

Westfield, IN 46074

Ph.: 317-867-2244 Fax: 317-867-2299

Complete services, materials, documentation and software in support of ISO 9000, QS-9000 and TE implementation.


Plexus Corp.

475 N. Cleveland Ave.

St. Paul, MN 55104

Ph.: 612-644-4900 Fax: 612-644-4949

Complete training system for ISO 9000 and QS-9000. Trainer certification covering needs assessment, training delivery and follow-up coaching. QS-9000 program is co-owned with Chrysler, Ford and General Motors.


PQ Systems Inc.

10468 Miamisburg-Springboro Road

Miamisburg, OH 45342

Ph.: 800-777-3020 Fax: 937-885-2252

A comprehensive selection of SPC/continuous improvement training solutions, including leadership, team training, strategic planning, process standardization and SPC.


Prime Solutions

1769 Gabbro Trail

Eagan, MN 55122

Ph.: 612-686-4600 Fax: 612-686-4600

Supplier of geometric dimensioning and tolerancing and blueprint reading training materials. Used throughout industry and education, these individualized, computer-based courses provide an extremely cost- effective training alternative. QS-9000/ISO 9000 compatible.


Prime Solutions,

Geometric Technologies Division

P.O. Box 180172

Utica, MI 48318-0172

Ph.: 810-977-9428 Fax: 810-977-9428

Blueprint reading fundamentals software with training manual -- training for all levels of employees. Geometric dimensioning and tolerancing fundamentals software with training manual. Interpretation of the current ASME Y14.5M-1994 standard.


Prism Performance Systems

37000 Grand River, Suite 230

Farmington Hills, MI 48335

Ph.: 810-474-8855 Fax: 810-474-1116

Quality enhancement, supervision, decision making, leadership management, process improvement, team building and development.


Problem Solving Tools

1573 Roselli Drive

Livermore, CA 94550-5852

Ph.: 510-447-4969 Fax: 510-447-4969

Interesting Certified Reliability Engineer (American Society for Quality Control) exam questions and solutions in spreadsheet form. Wrong answers and explanations included with correct answers.


The Product Integrity Co.

49 The Laurels, P.O. Box 255

Enfield, CT 06082

Ph.: 860-749-8967 Fax: 860-749-8967

Statistical experiments, reliability engineering, SPC (several levels), quality cost control, TQM, achieving ISO 9000 certification, cost-effective testing and inspection, managing for quality improvement and facilitating quality improvement teams.


Productivity Press

P.O. Box 13390

Portland, OR 97213-0390

Ph.: 800-394-6868 Fax: 503-235-0909

Materials for education on methodologies for manufacturing and continuous improvement. People development, quality, leadership, shop floor education and production.


PT Publications Inc.

3109 45th St., Suite 100

West Palm Beach, FL 33407-1915

Ph.: 561-687-0455 Fax: 561-687-8010

Publishes and distributes a wide array of training materials in a variety of formats. Subjects include: general, business, finance and specialized titles in areas including supply management and purchasing.


PTS Learning Systems

1150 First Ave., Suite 100

King of Prussia, PA 19406

Ph.: 610-331-8818 Fax: 610-331-2838

PTS is the leader in the software training and support industry. We offer instructor-led courseware, customizable computer-based training, skills assessment, electronic performance support systems for all desktop applications.


QCI International

17055 Quailridge Road

Cottonwood, CA 96022

Ph.: 916-347-1334 Fax: 916-347-6987

Total quality management, SPC tools, problem solving, human resource issues, facilitator and leader skills, and teams of all sorts (e.g., employee involvement teams, cross-functional teams, self-directed teams).


QSoft Solutions Corp.

445 W. Commercial St., P.O. Box 556

E. Rochester, NY 14445

Ph.: 716-264-9700 Fax: 716-264-9702

The Business Process Benchmarking Solution Suite, developed with Robert Camp, helps managers learn and implement best practices through the 10-step benchmarking process. The suite includes case studies, process analysis and flowcharting tools, process Wizards and Bob's Top Tips.


QT Associates

4095 U.S. Route 1, Suite 5220

Monmouth Junction, NJ 08552

Ph.: 800-274-7380 Fax: 908-873-2124

Medical device GMP/QS regulation, drug CGMP, introduction to quality auditing, good laboratory practices.


QTech Systems Inc.

5200 W. 73rd St.

Minneapolis, MN 55439

Ph.: 888-232-6900 Fax: 612-897-6517

ISO Point Trainer CD-ROM software: user-friendly training tool for the entire company; keeps a training record for every employee trained; helps the quality professional get the ISO message out.


Qualitran Professional Services Inc.

P.O. Box 295

Stroud, ON Canada L0L 2M0

Ph.: 800-461-9902 Fax: 705-722-0324

SPC/CI "Complete Classroom" training kit, SPC-multimedia training program (CD-ROM), SPC reference books and training manuals, measurement, calibration and gage capability training program.


Quality Breakthroughs

1407 S. 7th St.

Brainerd, MN 56401

Ph.: 218-829-0661 Fax: 218-829-1221

Quality/HRD programs for business, education, community and government. Instrumented learning tools: personal profiles, listening, diversity, teamwork, time mastery, leadership. Books, tapes and videos. (GSA Federal Supply Schedule, contract #GS-23F-9670D)


Quality Education Services Inc.

8111 LBJ Freeway, Suite 675

Dallas, TX 75251-1335

Ph.: 972-783-0202 Fax: 972-783-8953

QES Inc. provides education in quality management and technology. Courses include basic math through advanced data analysis and design of experiments and quality assurance through total quality management.


Quality Enhancement Seminars Inc.

1081 Westwood Blvd., Suite 217

Los Angeles, CA 90024

Ph.: 800-574-5544 Fax: 310-824-7170

The Red Beads (a two-volume set) provides specific and practical insights for removing the causes of failure at the system level; demonstrates the negative effects of quotas, exhortations and ranking. Vol. I-The Red Bead Experiment with Dr. Deming; Vol. II-The Implications for Management.


The Quality Group Inc.

505 Kenbrook Drive

Atlanta, GA 30327

Ph.: 404-843-3462 Fax: 404-252-4475

Interactive 10 CD-ROM multimedia alternative to classroom training teaches all levels of workers basic SPC, process capability and using DOE. SPC-TIP also includes student guides and SPC implementation aids.


The Quality Improvement Network Inc.

119 Russel St.

Littleton, MA 01460

Ph.: 508-486-0010 Fax: 508-486-9482

All aspects of ISO 9000, QS-9000, ISO 14000, plus SPC, TQM and problem solving.


The Quality Network

110 Linden Oaks Drive, Suite "F"

Rochester, NY 14625

Ph.: 716-248-5712 Fax: 716-248-2490

Business Process Benchmarking Solution Suite -- an integrated Windows software suite that helps you learn the 10-step benchmarking process and implement best practices.


Quality Plus Engineering

4052 N.E. Couch

Portland, OR 97232

Ph.: 800-266-7383 Fax: 503-233-1410

Organizational/team materials for CQMgr. certification, process quality auditing, virtual teaming and project management.


Quality Publishing Inc.

2405 N. Avenida Sorgo

Tucson, AZ 85749

Ph.: 520-749-9113 Fax: 520-749-8338

ASQC certification exams; SPC; student and instructor materials; interactive and multimedia CD-ROM training.



3117 Pellissippi Pkwy

Knoxville, TN 37931

Ph.: 800-500-1722 Fax: 423-927-0495

Offers demonstration aids -- Quincunx, Bead Box and Red Bead Experiment -- and brainstorming and control charting posters. Produces control charting paper for both variables and attribute data.


R.V. Armstrong Publishing

P.O. Box 609

Hardy, VA 24101

Ph.: 540-721-9500 Fax: 540-721-9500

Training manual for team-based organization with self-managed work teams.


Rand E. Winters Group Inc.

2120 44th St. S.E., Suite 202

Grand Rapids, MI 49508

Ph.: 800-847-6838 Fax: 616-455-8133

Provide training and auditing assistance (QS-9000, ISO 9000, TE, FEMA, SPC, etc.) with custom-designed training materials.


Raosoft Inc.

6645 N.E. Windermere Road

Seattle, WA 98115

Ph.: 206-525-4025 Fax: 206-525-4947

Manuals on how to plan and implement successful surveys, including both questionnaire design and analysis using computer software.


Raven Hypermedia Publications Inc.

931 W. 75th St., Suite 137

Naperville, IL 60565

Ph.: 800-497-3735 Fax: 630-357-0776

Custom-tailored electronic documentation and training packages. Specialties include ISO 9000 and QS-9000, HR/personnel manuals and operations manuals. Applications designed to customer specifications.


Reality Interactive

7500 Flying Cloud Drive, 4th Floor

Eden Prairie, MN 55344

Ph.: 612-996-9600 Fax: 612-996-6799

ISO 9000, QS-9000, ISO 14000, pollution prevention. Interactive training combined with documentation and implementation tools. Delivered on CD-ROM or corporate intranets.


Richard Chang Associates Inc.

15265 Alton Parkway, Suite 300

Irvine, CA 92618

Ph.: 800-756-8096 Fax: 714-727-7007

A comprehensive collection of publications, training tools and videos in the areas of quality/performance improvement, management skills, high-performance teams, workplace diversity, high-impact training and career development.


Robert Reid International

475 Green Tree Road

Sewell, NJ 08080-9354

Ph.: 609-589-6406 Fax: 609-582-3906

A complete selection of training manuals and materials to support learning and training. Ask-we probably have it.


Sager Educational Enterprises

21 Wallis Road

Chestnut Hill, MA 02167

Ph.: 617-469-9644 Fax: 617-469-9639

Best Practices FAB Booklets contain features such as check lists, graphs, visuals, activities and benefits expected on problem solving, continuous improvement, team building, coaching, persuasive presentations.


Scientific Computing Associates Corp.

913 W. Van Buren St., Suite 311

Chicago, IL 60607

Ph.: 312-455-0222 Fax: 312-455-1652

Quality and productivity improvement through statistical design and analysis methods. Motivational and conceptual material provided on 4+ hour videotape training series.


Simulation Training Systems

P.O. Box 910

Del Mar, CA 92014

Ph.: 619-755-0272 Fax: 619-792-9743

Cross-cultural simulations, team building, management training.


SkyMark Corp.

7300 Penn Ave.

Pittsburgh, PA 15208

Ph.: 412-371-0680 Fax: 412-371-0681

Self-paced slide shows on 27 quality management topics form an important part of PathMaker's software suite of tools.


Software Technology

3310 Norfolk Drive

Cookeville, TN 38506

Ph.: 615-537-6181 Fax: 615-537-6813

Gage R&R and More -- A two-hour video on how to conduct, interpret and improve your gage studies. Includes average and range, ANOVA, bias, stability, linearity and range variable studies and short attribute study.


SPC Press/Statistical Process Controls

5908 Toole Drive, Suite C

Knoxville, TN 37919

Ph.: 423-584-5005 Fax: 423-588-9440

Books, videos and training aids focusing on quality and productivity improvement, specializing in the use of statistical tools.


Stat Guide

9 Arrowhead Lane

Suffern, NY 10901

Ph.: 914-367-0525 Fax: 914-368-0377

Tapes and texts cover SPC, experimental design, regression and sampling, plus other quality engineering topics in a user-friendly mode. Excellent for passing ASQC certification exams or for self-education.



309 N. Market St.

Chattanooga, TN 37405

Ph.: 800-251-6018 Fax: 423-267-2555

A 24-year provider of training, both technical and safety, directed to plant operations, maintenance and vocational education worldwide. Hands-on hardware to support hydraulics, pneumatics, mechanical maintenance and precision measuring.


Telephone "Doctor"

30 Hollenberg Court

St. Louis, MO 63044

Ph.: 314-291-1012 Fax: 314-291-3710

Telephone "Doctor" is the market leader in providing products and services to improve the performance of people on the telephone. Offerings include best-selling video series, CD-ROMs, books, audios and games.


TRO Learning Inc.

4660 W. 77th St.

Edina, MN 55435

Ph.: 800-869-2000 Fax: 612-832-1270

The PLATO courseware contains more than 2,000 hours of instruction focused on improving workplace foundation and technical skills, including data skills, communication skills, applied math, quality fundamentals, reading for information and writing in the workplace.


United Training Media

6633 W. Howard St., P.O. Box 48718

Niles, IL 60714-0718

Ph.: 800-424-0364 Fax: 847-647-0918

Facilitated videos, video training programs, CBT, CD-ROM and workbook off-the-shelf materials. Topics include diversity, harassment and other human resource issues, leadership, change and employee development.


University of Manitoba

188 Continuing Education Complex

Winnipeg, MB Canada R3T 2N2

Ph.: 204-474-8037 Fax: 204-275-5465

The University of Manitoba offers an internationally recognized certificate in quality assurance management. This program consists of two courses and is offered in a convenient distance delivery format.


The Victoria Group Inc.

10340 Democracy Lane, Suite 204

Fairfax, VA 22030

Ph.: 800-845-0567 Fax: 703-691-2542

Introduction to ISO 9000, QS-9000 and ISO 14000 handbooks. All three handbooks are practical and affordable publications designed to help you understand the ISO 9000, ISO 14000 and QS-9000 processes.


Vidya Technologies Inc.

99 Erie St.

Cambridge, MA 02139

Ph.: 617-497-7150 Fax: 617-354-3902

Software with templates and tips for problem solving, cause-effect analysis, decision making and implementation. Software tools for TQM and continuous improvement.


Western Learning Systems Inc.

920 Hillview Court, Suite 190

Milpitas, CA 95035

Ph.: 408-942-5055 Fax:

Provides skill-based management training in the core areas of planning, relating, staffing, communicating, teaming and improving to support business strategies, objectives and employee development needs.


Williams & Associates

294 Queen St., Suite B

Acton, ON Canada L7J 2M2

Ph.: 519-853-0571 Fax: 519-853-4816

ISO kits (ISO 9000/QS-9000 and ISO 14000) contain baseline manuals, procedures, forms and an instruction guide for users to design, develop and implement quality or environmental management systems.


Wilson Learning Corp.

7500 Flying Cloud Drive

Eden Prairie, MN 55344

Ph.: 612-944-2880 Fax: 612-828-8835

Wilson Learning links human capability to strategy around the world. We impact client human resource issues with services, programs and measurement capabilities in innovation, teams and collaboration, leadership, interpersonal skills, sales and service, and customer satisfaction.


Woods Quality Center/AASA

4401 6th St. S.W.

Cedar Rapids, IA 52404-4499

Ph.: 800-603-5396 Fax: 319-399-6457

Total quality education. Tools, leadership/management, human development, customers, teams, ISO 9000/Baldrige performance/recognition.




[Current Issue]


[Daily News]

[Quality Links]

[Back Issues]

[About Us]

[Media Kit]

[To Subscribe]


Copyright 1997 QCI International. All rights reserved. Quality Digest can be reached by phone at (916) 893-4095.


e-mail Quality Digest


Please contact our Webmaster with questions or comments.

March 1997 Quality Digest