Content By Francisco Castaño, Gerardo Mendez, Julio Ayala, and Linda Day

Francisco Castaño, Gerardo Mendez, Julio Ayala, and Linda Day’s default image

By: Francisco Castaño, Gerardo Mendez, Julio Ayala, and Linda Day

The approach of using a Wiki to document a quality management system (QMS) may seem overwhelmingly obvious in a year or so, yet we are far from that today. Chances are you've used Wikipedia on the web, but you may not appreciate the power that a Wiki can bring to virtually every facet of documentation and management systems. This case study describes how Geometrica used a Wiki to document its QMS and achieve ISO 9001 certification in record time while avoiding the bureaucracy that often plagues this process.

The problem

Documenting a QMS is an intense process for every organization, and Geometrica's case was no exception. Geometrica engineers, manufactures, and builds domes and space-frame structures around the world, and although the company was confident of its quality control procedures, its clients were increasingly insistent on ISO 9001 certification. Its policies and procedures were already documented in various electronic and hard-copy formats, but these documents had been developed unsystematically to respond to problems, client demands, and training needs. There was no single approach or cohesive structure.