Content By Quality Digest

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By: Denise Robitaille

When is faster not better? In our warp-speed, 21st-century lives, getting the task completed on time--or ahead of time or before the competition--has become a goal in itself. We want this project done so we can move on to the next big thing. We tick things off our to-do list and gauge each day’s success by how much work we get through and how fast we do it. We expect the same performance from those around us; service is invariably measured by the speed of delivery. We allow this attitude to pervade every aspect of our work. Too often, a quick turnaround morphs from a criterion of varying criticality to an absolute and unchallenged requisite.

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By: Quality Digest

The International Society of Six Sigma Professionals will hold its fifth annual leadership conference June 2-4 in Scottsdale, Arizona.

Keynote speakers at the event include W. James McNerney Jr., 3M chairman and CEO; Stephen Covey, author of The 7 Habits of Highly Effective People (Simon & Schuster, 1990); and Sheila Thorne, an expert on multicultural issues. Interactive presentations, break-outs, special interest sessions and roundtable discussions span topics including IT value capture, customer and growth, product development, deployment strategies and leadership.

"Veteran Six Sigma business professionals and newcomers will benefit from this exceptional opportunity to meet and interface with high profile leaders, learn about optimal Six Sigma deployment and examine its integration with other business practices," says Roxanne O’Brasky, ISSSP president. "Many people are attending the entire conference, but single-day registration is also popular. If you attend only one conference this year, this should be the one."

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By: Quality Digest

The U.S. Army Program Management Intelligence and Effects and Raytheon Co. accepted one of five awards given by CrossTalk, the journal of defense software engineering, for developing high-quality government software.

Last year, CrossTalk announced plans to identify the top five software projects within the U.S. government in order to recognize outstanding performance by their software teams and to promote their best practices. CrossTalk received 44 award nominations, deciding after a series of evaluations on 15 programs to be judged by a panel of judges that then selected the winners, including the Advanced Field Artillery Tactical Data System, developed jointly by the Army, Marine Corps and Raytheon.

AFATDS is the Army’s system of record for planning, coordinating and controlling the use of all mortars, close air support, naval gunfire, attack helicopters, offensive electronic warfare, field artillery cannons, rockets and guided missiles. During Operation Iraqi Freedom, AFATDS directed more than 35,000 rounds of munitions, 857 rockets and 453 long-range missiles safely to their targets, while preventing fratricide and the loss of friendly aircraft.

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By: Quality Digest

SRI Quality System Registrar has appointed Greg Swan as president and COO.

Well-known within the world of third-party registration, Swan previously served as president of another U.S.-based registrar, BVQI-NA. "Greg is a long-time friend and brings excellent industry experience as a successful executive," says Peter Lake, founder and CEO of SRI. "I’m pleased he has agreed to help lead SRI to the next level."

"SRI has a highly competent staff, top-notch assessors, a leading edge electronic and Web-based operating system, and an excellent reputation within the many industries it serves," says Swan. "I look forward to a successful future together as SRI continues its growth in North America and internationally."

SRI Quality System Registrar is an internationally-accredited registrar for quality management systems standards such as ISO 9001, QS-9000, AS9100, ISO/TS 16949 and environmental management systems standards such as ISO 14001. SRI also provides public training for auditing, implementing and maintaining these standards.

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By: Quality Digest

IQS Inc. has chosen Globix to provide application and infrastructure management services for hosted delivery of its quality solutions.

The hosted-delivery capability made possible by the partnership enables manufacturers to experience the benefits of IQS’ quality-based process improvements without the initial investment and IT support required by traditional, on-site implementation of software solutions. The partnership will afford IQS the opportunity to expand its service offerings and provide its customers with system administration and security services as well.

"Globix has a strong reputation for providing exceptional service with impressive reliability," says Michael Rapaport, IQS president and CEO. "We’re confident that customers who select our hosted delivery alternative will appreciate Globix’s state-of-the-art facilities, which are typically much more reliable and secure than most organizations can recreate internally."

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By: Quality Digest

Minitab Inc. has released MINITAB Korean 14, a fully translated, Korean language version of MINITAB Release 14, the company’s statistical software developed for quality professionals.

MINITAB Korean 14, which will begin shipping in early June, contains all of the enhancements and functionality built into Release 14, including:

  • A new graphics engine that produces state-of-the-art graphs
  • New quality tools including multivariate control charts and process capability analysis, and enhanced attribute gage R&R
  • New statistical features including partial least squares, expanded DOE and additional reliability analysis methods
  • Customizable menus, toolbars, preferences and profiles

"Korean business and industry are embracing quality improvement, and the professionals leading this movement are using MINITAB," says Barbara Ryan, Minitab’s president and CEO. "A Korean language version of MINITAB will help them more easily implement their programs; it’s our way of saying we’re committed to their success."

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By: Quality Digest

Elite Management Consulting, a professional services firm, has allied with Omega IQ LLC to provide its clients with "Day 2" PeopleSoft implementation services.

The alliance looks to leverage the benefits of lean methodologies by integrating them within clients’ enterprise operations and supply chain. Omega IQ is consulting firm specializing in these projects, which stand to benefit from the implementation of Day 2 solutions. Elite-MC developed Day 2 solutions to help clients achieve greater post-implementation benefits from lean concepts through rapid configuration and process improvement.

"Day 2 gives our clients the ability to fully realize the return on investment after initial implementation by doing a thorough review of all functional- and process-related operations and providing an unbiased and objective analysis of the return on investment that PeopleSoft can deliver," says Reese Lucas, Elite-MC’s CEO. "By partnering with Omega IQ, we’re able to provide our services to a broader market."

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By: Quality Digest

The Juran Institute Inc. will celebrate the 100th birthday of Joseph M. Juran, the organization’s founder and a pioneering architect of quality management.

The celebration, slated for May 6, 2004, encompasses two other significant anniversaries. This year also marks the 25th anniversary of the Juran Institute and the 50th anniversary of Juran’s historic trip to Japan. Juran’s trip came at the behest of Japanese leaders wishing to realize the benefits of quality management in their businesses. The visit’s success marked a turning point in Japan’s economic development.

The Juran Institute will celebrate all three milestones at an invitation-only tribute from at the Marriott Hotel in Stamford, Connecticut. Friends, family and associates who have benefited from Juran’s work—including Robert Galvin, chairman emeritus of Motorola Corp.—will make brief presentations during the event, and Juran will offer closing remarks.

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By: Quality Digest

Manufacturing industry executives are optimistic despite plans to reduce their overall workforce by 1.9 percent over the next 12 months, according to the PricewaterhouseCoopers Manufacturing Barometer.

The first quarter barometer consisted of 80 interviews with a panel of senior executives from large, U.S.-based industrial manufacturing companies. Although workforce reduction was the theme across the board, the survey shows that 36 percent of manufacturers plan to add to their workforce whereas 23 percent plan to reduce it. Despite these mixed signals, the barometer suggests that executives are increasingly optimistic about the economy and expect top-line growth for the year.

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By: Quality Digest

Leap Technologies has entered into an agreement with Motorola University, Motorola Inc.’s corporate university, to provide corporate Six Sigma solutions.

Under the terms of the agreement, Motorola University will provide Six Sigma expertise and services to organizations looking to combine the speed and engagement of Leap Technologies’ Action Workout Methodology with the analytical rigor of Six Sigma.

"It’s an exciting opportunity to bring the combined expertise of a two-time winner of the Malcolm Baldrige National Quality Award and the creator of the Six Sigma business improvement methodology with our industry-leading capability in rapid process improvement through employee engagement," says Rick Tucci, president of Leap Technologies. "Together we offer an unbeatable combination of speed and sustainability for organizations looking to maximize the bottom-line and cultural benefits of their business improvement efforts."