Content By Quality Digest

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As quality professionals, we frequently report such facts as proportions (percentages), process capability indices, averages and standard deviations as if we know what we’re talking about. But what’s our actual level of confidence? All of our observations and our understanding are based upon data or, more accurately, a sample of the universe that we’re attempting to describe. Just as the late astronomer Carl Sagan in his description of the universe as being made up of billions and billions of stars (more or less infinite) so is our opportunity to observe our “quality” universe. The magnitude of our astronomical universe did not deter Dr. Sagan’s desire to understand it. The size of our “quality” universe should not diminish our desire to understand it. We can’t observe our universe in totality, neither our astronomical or quality universe.

Just as Dr. Sagan sampled the universe, we need to sample the quality universe. However, it’s important to be careful in making absolute judgments regarding the nature of our universe.

By definition, a statistic is a value derived from a sample of a larger universe (our process or quality universe). All statistics are subject to error, and there’s no way to get around this. We can however recognize, acknowledge and report this error.

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By: Quality Digest

RABQSA International and the National Quality Institute of Canada have joined forces to promote personnel training and certification throughout Canada. The agencies will temporarily allow people and organizations currently registered to standards by NQI to also be registered to one or more of RABQSA’s certification schemes. The joint certifications will be administered by RABQSA and coordinated from NQI’s offices in Toronto.

“This is a significant development in gaining international recognition for NQI’s current certification services,” says Catherine Neville, vice president of NQI. “With the introduction of RABQSA certification into the Canadian market, NQI management systems auditors will benefit from RABQSA’s international standing as one of the world’s leading certification bodies.”

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By: Quality Digest

In an effort to improve the quality of instruction in its classrooms, the Los Alamos Public School District in New Mexico has adopted the Baldrige Award criteria. The Los Alamos Monitor reported the Baldrige Award criteria adoption has already been met with some success. The district’s main office has formed a Baldrige Leadership Team made up of representatives from the maintenance, transportation, custodial, warehouse, human resources, special education and administration departments. The team is currently performing a self-study.

The district’s Los Alamos Middle School and Mountain Elementary, which implemented Baldrige Award criteria before the district, have already won state awards for their improvements. Teacher workshops on how to use data to drive decision making for better instruction are part of other continual improvement efforts.

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By: Quality Digest

A new book concludes that medical practitioners need a better grasp of quality management principles, methods, programs, systems and experiences. The issue is the topic of a recently published book, Core Curriculum for Medical Quality Management, (Jones and Bartlett Publishers Inc., 2005). It features the contributions of nationally recognized leaders in medical quality management and encourages greater accountability within the industry.

According to the book, part of the quality gap in the U.S. health care system is due to an inadequate number of quality-minded physicians to facilitate quality improvement projects. Because reversing this trend requires education, the book aims at showing physicians and health care providers how to integrate quality into their practices.

“I believe that in the years to come this book will be the definitive resource for all quality-minded physicians,” says Dr. Robert Pendrak, president of the American College of Medical Quality. “We’ll use it as the basis for our own education programs and will promote its use to medical schools and residency programs.”

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A recent study shows that hospital administrators are heeding advice to integrate and embrace quality improvement efforts.Researchers from the Yale School of Medicine interviewed 100 directors from a randomly selected cross-section of all acute-care hospitals and compared their responses with those from a similar study performed in 2001. The results show that more than 90 percent of respondents’ hospitals had undergone quality improvement efforts, and 60 percent of respondents reported that these efforts were helpful or very helpful.

“This generally positive view among hospital quality improvement directors concerning quality improvement organization (QIO) interventions suggests that QIOs are potentially poised to take a leading role in promoting quality of care,” the study authors stated in their report.

The new research, published in the March issue of the bimonthly journal Health Services Research, reports that administrators have increasingly sought the counsel of physicians, executives and hospital staff in an effort to improve hospital quality—something earlier researchers had recommended.

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By: Quality Digest

Minitab recently started offering its software to academic customers at discounted rates through e-academy.com, an online provider of brand-name software. The site offers MINITAB 14 in multiple languages, MINITAB French 13 and Minitab Quality Companion for as little as $29.99 per semester. Free, fully functional 30-day demos and perpetual-use versions of Minitab software are also available.

“Making our software accessible to students is one of our greatest priorities and we’re thrilled that e-academy’s technological advances are helping us accomplish that,” says Christine Bayly, Minitab’s academic sales leader. “And with thousands of companies in more than 80 countries using MINITAB, e-academy’s global distribution offers students not only affordable software, but also a chance to gain experience with a tool used by employers everywhere.”

For more information, visit www.e-academy.com/minitab.

 

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A consultant who helped Xerox Business Services win a Baldrige Award will be speaking about organizational performance improvement at an upcoming seminar. John Lawrence, a consultant and former senior executive at two Fortune 500 companies, will present a program entitled “Mapping the Journey–A Blueprint for Achieving Organizational Performance Excellence,” at an all-day seminar May 6 in Cuyahoga Community College’s Metro campus in Cleveland.

Lawrence will discuss the Baldrige Award criteria and how organizations can assess programs and operational issues using a performance excellence approach. He will also address the right mix of strategic and tactical tools such as re-engineering, lean, Six Sigma and kaizen.

“It’s a great hands-on program,” says Dennis Ulrich, executive director of continuing and professional education at the college’s Workforce and Economic Development Division. “During his remarks, Mr. Lawrence will discuss the preparation of a Baldrige [Award] application for assessment and how to understand feedback reports received post-application. In addition, you will learn how the criteria interface with ISO, lean and Six Sigma.”

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By: Quality Digest

Rath & Strong recently released a new pocket guide for practitioners of GE Work-Out, a methodology that helps improve Six Sigma and lean projects. GE Work-Out was developed by General Electric as a companion to already-established quality improvement programs. It creates a method to deal with important problems not suitable for lean Six Sigma or Six Sigma, integrates within the DMAIC process and creates behavioral habits that improve projects.

Packed with charts, checklists and assessment tools, Rath & Strong’s GE Work-Out for Six Sigma Pocket Guide is a comprehensive guide to the practice. It includes real-life examples with ideas for goals and targets, and addresses how to leverage GE Work-Out at any stage of a Six Sigma initiative.

“I like to think of GE Work-Out as the duct tape of process improvement,” says Dan Quinn, Rath & Strong president and CEO. “It does so many things, and does them so well, that it should be part of every organization’s process improvement toolbox, right along with Six Sigma, lean and lean Six Sigma.”

For more information, visit www.rathstrong.com.

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By: Quality Digest

Northwest Analytical Inc. recently released an updated version of its flagship NWA Quality Analyst SPC suite. The solution allows manufacturers to more easily analyze process data to identify process improvements and execute quality initiatives such as Six Sigma, CAPA and ISO standards. It includes key enhancements that further simplify the integration of SPC and process quality data with plant-level and enterprise manufacturing information systems such as ERP, MES and LIMS.

Other enhancements include assignable cause/corrective action, better access to chart information, more powerful presentation of chart data and a new graphics viewer.

For more information, visit www.nwasoft.com.

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By: Quality Digest

An international workshop to help local governments implement quality management systems based on ISO 9001 will be held May 22–23 in Veracruz, Mexico. The aim of the meeting is to produce an international workshop agreement (IWA) to allow more-rapid ISO 9001 implementations in governments, shorter process as compared to the traditional ISO process of developing standards through its technical committee structure. The workshop will be hosted by the Dirección General de Normas, Mexico’s national standards body. The agency hosted a similar workshop in 2002 that developed IWA 2: “Quality Management Systems-Guidelines for the Application of ISO 9001:2000 in Education.”

“Since the first ISO 9000 standards were published in 1987, this approach to ensuring the quality of the output of organizations has been taken up first by the manufacturing industry, then by the service sector, and in more recent years, by public administrations,” says Alan Bryden, ISO secretary-general. “This evolution wouldn’t have taken place unless the ISO 9000 approach provided concrete benefits for the organizations that implemented it.”