Content By Quality Digest

Denise Robitaille’s picture

By: Denise Robitaille

Good morning, everyone.

On behalf of Galactic Registrars Interstellar Network (GRIN), I’d like to express our appreciation to your organization for selecting us as your ISO 9001 registrar. Before we begin the audit, there are a few items we need to cover. This is standard auditing protocol. Certain things are required to be communicated during the opening meeting.

Would you please fill out the attendance sheet? Santa, I believe you told me that Mrs. Claus is the ISO management representative and that Master Elf Glifnix is the operations manager. If there will be no one else attending this meeting, we can continue.

GRIN doesn’t employ full-time auditors. I’m a sub-contractor. My credentials are on file with at the registrar’s corporate office and available for your review. I’m an RAB-certified lead assessor and an ASQ-certified quality auditor. I’ve more than 10 years of experience as an auditor and my field of expertise includes general manufacturing, machining and electronics. Although I also work as a consultant, my role as an auditor prevents me from consulting. I’ll be making observations, but I can’t offer any additional services that may be construed as consultancy, because that would be considered a conflict of interest and a breach of the auditor code of ethics.

Robert Kozak’s default image

By: Robert Kozak

Adding value by auditing using the process- and metric-driven approach requires new methods and an increased focus on supplier performance metrics (i.e., scorecards). A change in how auditors work the process approach is evolving, with more sophisticated techniques, more rigorous testing and increased objectivity. In today’s competitive economy, all parties involved in audit processes need to be knowledgeable in process auditing methods to get more value. Balanced feedback in audit reporting helps drive improvement in manufacturing and in its support processes. The key question remains: How can we prove the effectiveness of the system?

Process- and metric-driven systems are validated using various indicators. Indicators of implementation and effectiveness include:
• Delivered part quality performance
• Customer disruptions, including field returns
• Delivery performance, including incidents of premium freight
• Customer notifications related to quality or delivery issues

Quality Digest’s picture

By: Quality Digest

Carl Zeiss Industrial Measuring Technology recently received A2LA accreditation in the calibration field. The company now complies with ISO/IEC 17025 requirements and is approved to offer in-house and on-site A2LA calibration services for coordinate measuring machines. “The addition of A2LA accredited calibration service is an important company milestone,” says Jerry LeFever, Carl Zeiss corporate quality manager. “It demonstrates our commitment to provide products and services with verified compliance to important industry standards valued by our customers.”

For more information, visit www.zeiss.com.

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By: Quality Digest

Intertek ETL Entela recently changed the name of its automotive certifications division to Intertek Automotive Systems Certification. Entela Inc. was acquired in April by Intertek Group plc, a global testing, inspection and certification company. Intertek Automotive Systems Certifications will service automotive supply chain clients with registrations to ISO/TS 16949, QS-9000, ISO 14001 and ISO 9001. Current registration holders won’t need to do anything differently because of the name change, though certificates will be changed to reflect the company’s new name.

For more information, visit www.entela.com.

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By: Quality Digest

The Cambodian government recently announced its plans to implement ISO 14001 to protect the temples of Angkor, one of the world’s oldest and most beautiful historic sites. Angkor, which was built between 879 and 1191, is listed as a World Heritage Site by the United Nations Educational Scientific and Cultural Organization. It’s inundated with up to 500,000 tourists every year, which has made it increasingly important to protect the environmentally sensitive, fragile area where the temples are located.

“Following a(n)… increase in road and hotel construction and in garbage and waste water from daily living, we at the Authority for the Protection and Management of Angkor and the Region of Siem Reap realized that something had to be done to address the problem of the environmental deterioration of Angkor,” says Bun Narith, APSARA president and executive director.

APSARA hasn’t previously had a formal environmental management system for Angkor. It was introduced to ISO 14001 by Yoshiaki Ishizawa, a professor at Sophia University in Japan. The implementation of ISO 14001 in Angkor is enthusiastically supported by Hun Sen, prime minister of the Kingdom of Cambodia, and other Cambodian government leaders.

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By: Quality Digest

TRUMPF Inc. was recently awarded a Connecticut Quality Improvement Award for improvements made to a powerful laser. The company’s TCF 1, a diffusion-cooled CO2 laser based on coaxial electrode geometry, was improved to provide the high-quality beam characteristics of smaller, lower-wattage lasers in a smaller package. The device is commonly used for cutting, welding, scribing and metal marking, and can also be used in the plastics, woods, fabrics and ceramics industries.

This is the third consecutive year that TRUMPF won a CQIA innovation award. The award recognizes Connecticut manufacturing and service companies that excel in quality improvements.

For more information, visit www.us.trumpf.com.

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By: Quality Digest

A new organization for data and information quality managers recently formed, the International Association for Information and Data Quality, offers information and resources to help data quality professionals solve quality problems in their organizations. Noting that poor data quality costs companies and consumers billions of dollars a year, the organization’s vision is to become a repository for data quality enhancement information. The IAIDQ, a nonprofit organization, was founded by Larry P. English of Information Impact International and Thomas C. Redman of Navesink Consulting Group. The board of directors includes representatives from Microsoft Corp., IBM and First Logic. Membership is international, with members from Australia, Belgium, Norway, South Africa, Denmark and Cyprus.

For more information, visit www.iaidq.org.

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By: Quality Digest

A quality college in Dubai recently announced the establishment of an award in honor of H. James Harrington, Ph.D. Harrington, a Quality Digest columnist and founder of the Harrington Institute, is a leading quality consultant who frequently works in Dubai. The Harrington Best TQM Thesis Award was established by e-TQM College in conjunction with a number of European partners from the European Universities Network. There will be two annual awards: one from Europe, administered by the European Centre of TQM; and one from the Middle East, administered by e-TQM College in Dubai. Award candidates will primarily be graduate students.

“The award is instituted in recognition of the need to develop fresh and young talent in the field of total quality management (TQM) and as a tribute to the momentum that the quality movement is generating in the region,” Harrington says. “This award should motivate students to better demonstrate TQM applications by infusing novel ideas and theories and practical applications that drive forward the organizational quest for excellence in the region.”

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By: Quality Digest

President George W. Bush and Commerce Secretary Don Evans recently announced four winners of the 2004 Malcolm Baldrige National Quality Award. The winners are The Bama Co., in the manufacturing category; Texas Nameplate Co. Inc., in the small business category; Kenneth W. Monfort College of Business, in the education category; and Robert Wood Johnson University Hospital, in the health care category.

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By: Quality Digest

After months of development, the International Organization for Standardization published a revised version of its ISO 14001 standard on Nov. 15.The changes are mostly procedural in nature, and include:

Clause 4.1 “Scope”—Requires that companies describe activities, products, operations and services included in their environmental management systems (EMS). Also requires an evaluation of how the EMS meets standard requirements, and documentation to that effect.

Clause 4.2 “Policy”—Requires that companies ensure their policies are consistent with the defined project scope and that the policy is appropriate to the nature, scale and environmental impacts of the activities, products and services of the company.

Clause 4.3.1 “Environmental aspects”—Requires that companies take into account the “activities, products and services” that can possibly influence (rather that can be expected to influence) the environment. Additionally, the clause now requires companies to consider the possible implications of their activities when planning.