Content By Quality Digest

The Un-Comfort Zone With Robert Wilson’s picture

By: The Un-Comfort Zone With Robert Wilson

The other day I heartily congratulated a friend on her job promotion. She replied, “What if they made a mistake? What if I’m not really qualified, and it’s the Peter Principle in effect—that I’ve risen to the level of my incompetence?”

“You’re totally qualified,” I responded, “They wouldn’t have given you the job if you didn’t deserve it.”

She then said, “But I feel like a fraud.”

My friend was suffering from imposter syndrome. I understood how she felt, so I said, “I get it. I’ve been there. In my first year of speaking professionally, I was hired to present the keynote speech for a national association. It was extremely exciting, and exactly what I wanted, but the night before I was to go on stage, feelings of doubt emerged. And, like you, I felt like a fraud. Worse, I started to feel panicky.

Nate Burke’s picture

By: Nate Burke

With the rise of online shopping continuing to increase, thanks to the convenience and comfort of shopping from home, it's important for e-commerce businesses to look to their returns policy to ensure they’re not only catering to the tech-savvy, modern consumer, but also the environmentally conscious.

And with research suggesting that 84 percent of consumers are likely to buy from, and 86 percent likely to return to, a brand with a free returns process, there’s a clear shift in demand from the modern consumer, whose patience for brands with poor returns processes is rapidly fading.

The struggles of returns for e-commerce businesses

Brands right now are doing everything they can to cater to the concerns of consumers in turbulent times, such as increasing their returns windows. However, this can create logistical and financial difficulties, particularly given ever-rising return rates. Some estimates place these at 20 percent for e-commerce businesses.

Quality Digest’s picture

By: Quality Digest

(ThermHex: Chicago) -- Leading industry players ThermHex and Fraunhofer will open their doors for experts in the field of composite sandwich materials to discuss and explore the latest developments and applications in the construction and use of sandwich materials. Europe’s composite sandwich-material industry will also have the opportunity to get a firsthand view of their state-of-the-art facilities and production techniques.

Organised by ThermHex and Fraunhofer IMWS, the Composite-Sandwich Conference will be held in Halle (Saale), Germany, February 2–3, 2022. Although the topic of lightweight construction is widely discussed in many congresses and conferences, there are only a few conferences worldwide focusing on sandwich construction and sandwich core materials.

The conference will provide the opportunity for engineers and scientists from across the composites sector to explore new fields of application of sandwich materials and network with some of the leading minds in the sector. It will bring together experts from across the composites industry.

Quality Digest’s picture

By: Quality Digest

(Brunson Instrument Co.: Kansas City, MO) -- Brunson Instrument Co., a leading producer of large-scale, industrial metrology equipment for aerospace, automotive, renewable energy, and other high-precision measurement applications, announces the selection of Chris Klope as president.

In his new role, Klope will be responsible for executive leadership, market development, and strategic operations of the 94-year-old manufacturer. He brings 20 years of leadership experience to the role, including executive positions in middle-market manufacturing and industrial distribution companies, consistently generating both aggressive growth and operational excellence. Klope earned an MBA from Washington University’s Olin Business School.

“Chris brings a solid history of guiding growth in manufacturing organizations, and we are very happy to have him on board,” says Deighton Brunson, CEO. “Additionally, Chris is passionate about quality and customer service, which makes him a great fit at Brunson.”

Quality Digest’s picture

By: Quality Digest

(LRQA: London) -- LRQA, a leading global assurance provider, has unveiled its new brand identity following the announcement earlier this year that the Business Assurance and Inspection Services division of Lloyd’s Register (LR) is being sold to funds managed by Goldman Sachs Asset Management.

Bringing together expertise in certification, cybersecurity, inspection, and training, the newly independent LRQA business is focused on helping companies negotiate a rapidly changing risk landscape, with an ambition to lead the digital transformation of the assurance market.

“Our new brand reflects the pride we feel in where we have come from and the value that our expertise brings to our clients,” says Paul Butcher, CEO of LRQA. “With this new identity, we are signalling our focus on the future, on the changing risk landscape our clients face, and on the rapid transformation of assurance itself, driven by technology and data.

Quality Digest’s picture

By: Quality Digest

(NordLocker: Panama) -- Manufacturing is the No. 2 industry hit by ransomware, according to the new desk research by NordLocker. An analysis of 1,200 companies hit by cyber extortion between 2020 and 2021 revealed those parts of the market where ransomware is the most widespread.

NordLocker’s research has discovered that, out of 35 identified industries, the second greatest number of ransomware attacks was detected in the manufacturing sector. The 86 companies that were affected range from one of Europe's leading wire and cable producers that serves customers across the globe to a cast-stone manufacturer that mainly operates in a single U.S. state. The findings raise a question: Why do cyber criminals prioritize this particular economic activity?


Quality Digest’s picture

By: Quality Digest

(DigiLEAN: Sandnes, Norway) DigiLEAN AS has beed awarded the contract from Kavli to deliver digital visual-management performance dashboards.

The performance boards will be rolled out to their factories in Norway, Sweden, Finland, and the United Kingdom. The contract also includes data integrations and user training.

“We are developing and implementing our operational excellence system, Kavli BEST, where all visualization shall be done using DigiLEAN,” says Morten Steen, head of manufacturing excellence for Kavli Holding AS “Kavli chose DigiLEAN because they had a rich toolbox and a good user interface that can easily be customized to our needs. Having it integrated in Microsoft Teams fits well with our strategic direction.”

“We are excited that Kavli chose us to provide visualization of their operational excellence,” says Liv Ryssdal Thorsen, CEO of DigiLEAN AS. “With this contract, DigiLEAN will support Kavli to execute their strategies for increased target achievements. Kavli is an important social player where the entire profit is distributed to good causes, and we hope to be part of this contribution.”

William A. Levinson’s picture

By: William A. Levinson

Shigeo Shingo was able to summarize entire concepts in single phrases, such as “paint parts, not air.” This meant that paint which misses parts in a spray booth constitutes wasted material and also an environmental aspect. “Ship product, not air” defines similarly empty space in packaging as wasted shipping capacity and shipping material.

“Ship value, not water” extends this concept to products that are mostly water, and that can be shipped in dry forms to which water can later be added.

I ordered replacement heads for my Sonicare toothbrush, with which I have had good results for many years. The pack of six arrived, along with air-filled bags to occupy the empty space in the box, as shown here.

Figure 1: Waste in Plain Sight

Quality Digest’s picture

By: Quality Digest

(Drishti: Mountain View: CA) -- New data released today from a survey conducted by Drishti underscores the pervasive industry sentiment that people make manufacturing operations more adaptable than machines. In fact, 73 percent of the 400 senior manufacturing executives surveyed agreed with the statement, “The more manual you are, the more adaptable you are.”

Despite the popular recognition of how important human workers are to resilient manufacturing, most respondents (62%) noted that new technology investments were targeting increasing efficiency, in the form of more automation and improving physical factory infrastructure.

“There’s a misperception in manufacturing, including in a number of lean manufacturing shops, that the performance of people has reached its peak,” says Prasad Akella, founder and chairman of Drishti. “So while manufacturers know that people bring a lot of strengths to the table in terms of flexibility, cognition, and problem-solving skills, they also assume they can’t be any more productive or mistake-proof. That’s simply not the case.”

Dan Hamilton’s picture

By: Dan Hamilton

X-ray fluorescence (XRF) is an analytic method used to define the elemental structure of a material. Companies use specific XRF instruments when determining the chemistry for a sample of a material. How is this done? The machine measures the secondary or fluorescent X-ray that is released after being stimulated by the primary X-ray source.

Every component in any given sample makes its own set of characteristic fluorescent X-rays that are as individual as a human fingerprint. That is why spectroscopy designed specifically for X-ray fluorescence is ideal for generating both a quantitative and qualitative examination. Another major benefit of XRF is that it’s a nondestructive technique.