Content By Quality Digest

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By: Quality Digest

(AMUG: Milwaukee, WI) -- The Additive Manufacturing Users Group (AMUG) has announced its keynote speakers for the 2022 AMUG Conference, which will be held in Chicago April 3–7, 2022. Kevin Czinger, founder, lead inventor, and CEO of Divergent 3D and Czinger Vehicles,; and Ellen Lee, technical leader additive manufacturing research at Ford Motor Co., will take the stage to discuss innovations and change in the automotive sector.

“It will be interesting to hear Kevin’s and Ellen’s ‘similar but different’ perspectives on the present and future of manufacturing in the automotive industry,” says Jordan Weston, AMUG director. “On one hand, we will have the perspective of a young company seeking to disrupt. On the other hand, we will hear from a large, established company seeking to adapt and lead.”

“Ellen represents a 118-year-old company that changed the game over a century ago yet continues to innovate in response to shifting demands,” Jordan continues. “Kevin represents a company that will make its mark by changing the process, altering vehicle architectures, and localizing adaptive, sustainable manufacturing.”

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By: Quality Digest

(LMA Consulting: Claremont, CA) -- Manufacturing and supply-chain expert Lisa Anderson, president of LMA Consulting Group, has advised manufacturers and distributors throughout the pandemic on maximizing and leveraging their supply chains. She suggests that prioritizing is a must to optimize the supply chain. LMA Consulting Group works with manufacturers and distributors on strategy and end-to-end supply-chain transformation to maximize the customer experience and enable profitable, scalable, and dramatic business growth.

“One thing is for certain, shortages aren’t going away any time soon,” says Anderson. “From suppliers’ suppliers to transportation challenges, the supply chain is being taxed like never before. Manufacturers need to make hard choices to keep products moving and customers satisfied.” Although their expectations can be tempered, customers have choices, and they won’t hold out for long if they can’t receive what they want when they want it.

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By: Innovating Service With Chip Bell

It all started when we drove up to the speaker menu at a quick-service restaurant. “Can I take your order?” the attendant coldly barked. When my wife, on hearing the deep voice of the attendant, politely said, “Thank you, sir,” she got back a sharp, “It’s ma’am.”

The attendant bristled with obvious disdain when we got our meal and asked for napkins (not included). When we requested catsup (not included), she darkly said, “This was supposed to be my day off, and I was ordered to come in for someone who didn’t show up.” We wished she’d been the “missing in action” employee.

The next day I read an article that provided a list of 53 restaurant chains likely to close in the next year. I thought to myself: This restaurant needs to be among the ones going out of business. It was. Based on their frontline ambassador, they were earning the right to go bankrupt. Sadly, it was completely avoidable.

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By: Josh Wilson

Paraphrasing Winston Churchill, Rahm Emanuel, a former White House chief of staff and Chicago mayor, famously quipped that you never want a serious crisis to go to waste. Few of us will face the number of crises that a big-city mayor or a presidential aide may deal with in a day, but we still need to be prepared. Otherwise, a clumsy or tone-deaf reaction may cause more damage than the event itself.

Every crisis is unique, but crisis management is always about communication. For manufacturers, the present calamity is a series of breakdowns in the global supply chain. Automakers have been hit hard, particularly those that rely on advanced semiconductors to run innovative safety features like assisted driving.

Only a few months ago, Tesla CEO Elon Musk responded to a software crisis by publicly acknowledging that his company’s “full self-driving” technology was “not very good.” Shortly thereafter, Tesla announced record sales and deliveries. Other manufacturers have a lot to learn. If they want to emerge from the supply chain crisis on top, they won’t just emulate Musk’s transparency; they’ll avoid the following common mistakes.

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By: Quality Digest

(Datanomix: Nashua, NH) -- Datanomix, the leading automated production intelligence platform for precision manufacturers, today announced a major new reporting workflow designed to give business leaders and continuous improvement personnel insights into overall factory performance, as well as top opportunities for improvement. Called the Continuous Improvement Hub (CI Hub), this new workflow consolidates key performance indicators for factory health into a single dashboard that allows users to quickly track and validate improvements and identify risks and opportunities to meet factory business goals.

The CI Hub is a logical extension of Datanomix’s mission to deliver actionable insights that empower manufacturers to monitor and manage production in real time, while giving them the deep insights into overall factory performance over time. The CI Hub consolidates and analyzes data across all of the machines and jobs in a factory that are monitored by Datanomix, providing an overall production score for the entire factory, along with simple breakouts of key metrics that are critical to Continuous Improvement personnel, such as cycle time performance, asset utilization, and schedule efficiency.

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By: William A. Levinson

The U.S. Military Academy’s Honor Code says that “A Cadet will not lie, cheat, steal, or tolerate those who do.” Lt. Gen. Darryl A. Williams, the USMA’s superintendent, elaborated, “The tenets of honorable living remain immutable, and the outcomes of our leader development system remain the same, to graduate Army officers that live honorably, lead honorably, and demonstrate excellence.”1 This is also a key takeaway from Col. Larry R. Donnithorne’s The West Point Way of Leadership (Currency 2009), which I have read and highly recommend. Ethics are equally important in industry as they are in the military.

A history of honor codes

Codes of ethics and honor are centuries old, and probably evolved from the fact that most people, including the upper social classes, were once illiterate. Many kings and dukes, not to mention knights, considered it beneath them to learn how to read and write, and left this work to clergymen, aka clerics. (“Cleric” is in fact the origin of the word “clerk.”) This, in turn, limited the availability of written and signed contracts, so people had to literally be able to take each other at their words.

Employees demand flexibility from employers

In the battle for talent in today's post-pandemic job market, the companies that give their employees the most flexibility with their work and schedules will be the winners. We talk to Russ Hill and Jared Jones, senior partners of Lone Rock Consulting and authors of "The Great Resignation." 

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By: Walter Nowocin

The National Institute of Standards and Technology (NIST) was directed by the federal government to define cloud computing to assist federal agencies in implementing cloud architectures.

In 2011, NIST published NIST SP 800-145—“The NIST Definition of Cloud Computing” and defined cloud computing as: “A model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. This cloud model is composed of five essential characteristics, three service models, and four deployment models.”1

There’s much to learn about the benefits that this business model can bring to organizations. Cloud computing will transform how you do business. This article explains the benefits of using a cloud architecture for calibration management software systems. The following benefits and topics will be discussed: work from anywhere, always on, reduced IT costs, scalability, automatic updates, reduced coordination costs, improved quality control, disaster recovery, environmental sustainability, increased competitiveness, stronger security, and compliance considerations.2

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By: Quality Digest

(InfinityQS: Fairfax, VA) -- InfinityQS International Inc. (InfinityQS), the global authority on data-driven enterprise quality, proudly announces it has been named a Top Software & Technology Provider by Food Logistics magazine for the 11th year in a row. Formerly known as the FL100+, the annual award list honors software and technology providers who ensure a safe, efficient, and reliable global cold food and beverage supply chain.

InfinityQS was recognized for its digital quality management solutions—Enact and ProFicient—that   help cold food and beverage manufacturers improve product quality, comply with food safety standards, reduce costs and waste, and make data-driven business decisions. Powered by Statistical Process Control (SPC), InfinityQS software centralize, standardize, and aggregate data from across all production lines and plants in an enterprise, delivering the visibility needed to monitor food quality and safety for the entire production cycle—from incoming ingredients to finished goods.

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By: Maxim Wheatley

Three years’ worth of new graduates have entered the workforce entirely remote due to the changing atmosphere of the work world, and more companies than ever are fully remote. Millions of employees have experienced remote work for the first time and don’t plan to go back to brick-and-mortar offices. After Covid hit, it became clear that remote isn’t just a trend; it’s the future.

Although many of the world’s most forward-thinking organizations have adapted to remote, achieving excellence with that format requires more than just a Zoom license and permission to work from home. Remote success requires policies, benefits, leadership, and processes to be effective and inclusive. With or without the existence of Covid, these are transformative shifts that aren’t going away. Remote HR needs and development are now an asset to every company. It’s no longer enough to address remote effectiveness. In order for companies to thrive and grow, effective remote leadership from human resources departments is a mission-critical element of any competitive business.