Content By Quality Digest

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By: Quality Digest

(Exact Metrology: Cincinnati) -- Exact Metrology, a division of In-Place Machining Co. and a comprehensive 3D metrology service provider and hardware sales company, now offers the newest version of its Artec Micro scanner. This model distinguishes itself through its professional, ultra-high precision desktop 3D scanner, designed to deliver industrial-quality scans in just one click.

With a two-year warranty, the Artec Micro features up to 10 microns’ accuracy and is perfect for quality testing and reverse engineering. It produces metrology-grade scans suitable for quality control, while removing the need for targets on the scanned object.

Artec Micro

Artec Micro’s advanced twin color cameras and blue LED lights are synchronized with the scanner’s dual-axis rotation system to create a digital copy of your object with a minimum of frames captured. In addition, the Smart Scanning mode captures every surface of the object in the least amount of time, using an ideal number of frames. A minimum amount of training is required with Micro because the scanner is user-friendly and ready to set up quickly. The scanner integrates with Artec Studio for real-time digital capture.

Do we really need a 40-hour workweek?

Remote work has made many rethink what work is. Is it hours spent working or is it getting a set of tasks done? Do we subconsciously manage our time so that our tasks take 40 hours? We talk with Donna McGeorge, bestselling author of the It’s About Time series of books.

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By: Gleb Tsipursky

The biggest falsehood in business leadership and career advice may also be the most repeated: “Go with your gut.” Surely you’ve heard this advice often as a decision-maker, as well as some variations of that phrase, such as, “Trust your instincts,” “Be authentic,” “Listen to your heart,” or “Follow your intuition.”

I’m deeply frustrated, saddened, and angered when I see highly profitable companies, top-notch careers, and great business relationships devastated because someone bought into the toxic advice of going with their gut. When someone returns to work after some guru’s fire-walking seminar and starts to behave like their “authentic self,” they are simply shooting themselves—and their business—in the foot.

Our authentic selves are adapted for the ancient savanna, not the modern business world. Following our intuitions can lead to terrible decisions in today’s professional environment. For the sake of our bottom lines, we need to avoid following our primitive instincts and instead be civilized about how we address the inherently flawed nature of our minds.

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By: Kate Zabriskie

‘Kendra, I think you’re going to do wonderfully at this next task. You have a good eye for detail, and that’s exactly what’s required here.”

“Tom, you have a real knack with people, and I’d like you to take on a temporary role in account management. I think you will thrive based on what I’ve seen you do with our internal customers.”

“When I was asked to recommend someone to head the new department, I immediately thought of you. You learn quickly, you work hard, and you’re good at bringing a team together. These next few months are going to be a heavy lift, and I can’t think of anyone else better suited to the task.”

Like gardeners planting seeds, people who spot potential can help others produce results they may never have imagined for themselves. By following a few steps, anyone can learn to see the future success in others.

Step One: Start with strengths

Pay attention to what’s special. Everyone has talents, and great potential-spotters zero in on those gifts. Is someone organized, great with people, quick to pick on new activities, or mechanically inclined?

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By: Quality Digest

(TrueGage: Jeannette, PA) -- TrueGage announced the release of TrueMap 6, a major new version of the company’s software platform for surface imaging and analysis.

With version 6 comes a fully redesigned version of TrueMap software. This latest version of the software is fully 64-bit and contains multi-threaded algorithms to greatly improve performance, a redesigned user interface, and a long list of new capabilities.

TrueMap 6: Surface texture visualization and analysis software

Users of 2D and 3D contact and noncontact profilometers, white light interferometers, confocal microscopes, and laser triangulation sensors, working in a wide range of application fields, will discover a wealth of new capabilities for their image and surface analysis. These new surface data visualization tools make it easier to extract meaning from the collected data.

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By: Quality Digest

(Mitutoyo America Corp.: Aurora, IL) -- Mitutoyo America Corp. has released the RTX Roundtracer Extreme, an all-in-one measuring system that integrates roundness, contour and surface roughness measurement functions on a single platform to save time and improve productivity. This advanced CNC machine uses speed, accuracy, and operability at the highest level to measure a wide variety of workpieces with various geometries, such as camshafts and bearings.

MEP Manufacturer's Guide

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By: The MEP National Network

Employees matter. They are difficult to find and hard to replace, especially in today’s labor market. Besides figuring out why someone leaves unexpectedly, it’s important to consider the other side of the equation—what about your company makes people stay.

As part of the annual NIST MEP survey, we ask clients from the 51 MEP Centers to identify the top three challenges their companies will face over the next three years. We use a predetermined list of challenges, which allows us to track responses over time. We’ve asked this question for over a decade and thousands of clients have taken the time to give us their thoughts.

Not surprisingly, manufacturers continue to report that employee recruitment and retention are their greatest challenges. In fact, these concerns have heightened during the Covid-19 pandemic and subsequent workforce disruptions. The market forces driving these challenges are not likely to improve soon. Based on a Manufacturing Institute and Deloitte study, the National Association of Manufacturers estimates that manufacturers will need to fill 4.6 million jobs by 2028.

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By: Sowmya Juttukonda

By 2035, artificial intelligence (AI) is expected to increase business productivity by up to 40 percent. It’s already a part of people’s daily lives and its use is only expected to increase to solve more critical problems that assail our world.

Businesses are looking at AI to achieve cost-effective customer success. Integrating AI into customer service is revolutionizing the ways customer problems are resolved. From managing never-ending support tickets to responding at the right time, AI is helping customer support representatives by giving them timely information at their fingertips. It’s helping business leaders customize experiences for users and create high-touch experiences for customers at every touchpoint.

Here are four ways that AI is benefiting customer support.