Content By Quality Digest

Jason Chester’s picture

By: Jason Chester

Manufacturers routinely face uncertainty, risk, and volatility in everyday operations. It’s understood that organizations must be ready for anything, from supply chain interruptions, supplier quality issues and process variations, to volatility in market demand, competitor activities, and political influences.

But the Covid-19 pandemic presents a level of impact that even the most seasoned manufacturing leaders haven’t seen. Organizations are responding at an incredible pace to continue providing necessary and in-demand products, while adjusting to either increased or decreased volume (or in some cases, both).

Companies are deploying new protocols and procedures to keep their employees safe, including moving many roles to remote work and adapting shifts and resources to reduce the number of personnel onsite at any one time. Some are even retooling and repurposing their factories to produce the goods that are most needed. Many are even going above and beyond, donating essential safety gear or food to support our frontline workforce.

Oscar Combs’s picture

By: Oscar Combs

With the emergence of the coronavirus (Covid-19), many organizations are doing their part to prevent the spread of infection by practicing social distancing. Some organizations have implemented no-visitor policies, which helps prevent the spread of the disease, but is not so good when it comes to receiving services from their suppliers, which may require onsite interaction.

This is especially true for consulting, auditing, and training services, which are typically performed by onsite visits. Traditionally, organizations have been reluctant to have these services delivered remotely using web conferencing technology, but Covid-19 has thrust remote service delivery into the forefront. This article will explain the benefits of using technology, such as web conferencing, to have consulting, auditing, and training services delivered remotely to your organization.

What is remote service delivery?

Remote service delivery provides services through a web conference platform, typically conducted through the internet.

Oak Ridge National Laboratory’s picture

By: Oak Ridge National Laboratory

‘Engineering is about building things to help others.”

Before diving into a longer explanation, that’s how Singanallur “Venkat” Venkatakrishnan, an electrical and computer engineer at the Department of Energy’s Oak Ridge National Laboratory (ORNL), described engineering to students at Northwest Middle School.

Venkat was among 20 ORNL engineers who visited 15 middle schools across East Tennessee for Engineers Week, an international outreach effort created to cultivate a diverse engineering workforce by “increasing understanding of and interest in engineering and technology careers.” ORNL’s inaugural Engineers Week activities introduced more than 800 students to the possibilities of engineering—and to the national lab in their backyard.

Singanallur “Venkat” Venkatakrishnan shows students at Northwest Middle School how to make a “hoop glider” as part of ORNL’s Engineers Week activities. Credit: Abby Bower/Oak Ridge National Laboratory, U.S. Dept. of Energy.

The Un-Comfort Zone With Robert Wilson’s picture

By: The Un-Comfort Zone With Robert Wilson

Yes, you really do have a secret superpower, although it might be better described as a hidden superpower since you’re probably not aware of it, which means you’re not using it. Will this superpower get you in the next Marvel Avengers movie? Probably not, but it might help you write it.

This superpower is amazing because it will enable and empower you to do many things. However, like most “real world” abilities, you will have to work at developing it. But I’ve got to warn you; there are people out there who do not want you to discover this power. In fact, there are quite a few of them. Some of them are your friends and family, your neighbors, your colleagues, your co-workers, maybe even your boss. And don’t get me started on Uncle Sam.

Why do so many people not want you to discover your power? That’s because if you use it, you might rock the boat. And, what happens when you rock a boat? Yes, people fall out. Then what happens? Now you don’t have to worry about anyone drowning; we’re just speaking figuratively here. But they will be left behind, and people don’t like to be left behind; it makes them angry and afraid. And some of them will be eaten by sharks... figuratively speaking, that is.

New Online Resource Center for Quality Management

In these uncertain times, working virtually and approaching new challenges with agility is of paramount importance if your company expects to continue to serve your customers. Veeva's new free resource center aims to provide relevant content and host virtual events to ensure you have the strategies and tactics to maximize your team’s performance in the current environment.

New Online Resource Center for Quality Management

In these uncertain times, working virtually and approaching new challenges with agility is of paramount importance if your company expects to continue to serve your customers. Veeva's new free resource center aims to provide relevant content and host virtual events to ensure you have the strategies and tactics to maximize your team’s performance in the current environment.
New Online Resource Center for Quality Management
 

Veeva 4-6-2020 F Video Banner

Anjalika Singh’s picture

By: Anjalika Singh

The toughest part of being in a relationship is finding a perfect gift for your loved one. Gifting is an essential part of any relationship. You gift your better half for every reason and every season. Gift as a form of bribery in love is a time-tried tool.

Being a system believer, I use the process-based management system approach in ISO 9001 and plan-do-check-act (PDCA) methodology every time I need to find a perfect gift for my boyfriend. From dating to being in a relationship, from finding the right place for the perfect date to ordering the perfect food, ISO 9001 and PDCA have been very useful tools. In this light, PDCA has become my secret strategy for planning my perfect moment with my perfect guy, and to make it the most memorable one. ISO 9001’s PDCA has been my guiding light, just like the green light from F. Scott Fitzgerald’s The Great Gatsby.

Inderjit Arora’s picture

By: Inderjit Arora

ISO 9001 lead-auditor training should enable auditors to focus on the requirements when auditing and to stay away from the pitfall of guidelines.

Take the case of ISO 9001 or, for that matter, any management system standard. The standard has notes to explain the clauses. ISO 9001’s clause 4.1, for example, has three notes. Are these integral to the clause? Yes and no. Yes, because they are explaining an important aspect of the clause. No, because though these are valuable inputs for designing questions and an in implementing ISO 9001, they can’t be used as requirements. Nonconformities, as the drivers of correction and corrective action, are fundamental to the implementation of ISO 9001. ISO 9001 lead-auditor training must clearly outline for students that a nonconformance is the nonfulfillment of a requirement. Notes are not a requirement of the clause.

A look at the new global QMS database

IAF CertSearch

Over the years there have been many attempts to create a database of companies registered to ISO management systems. All of them eventually gave up on the effort.

Well, the database is back and is now spearheaded by the International Accreditation Forum. We talk to Grant Ramaley, Director of Regulatory Affairs for Aseptico Inc., and Nigel Johnston, Founder & CEO of QualityTrade.com, Developer for IAF CertSearch.

IAF CertSearch - global certification database 
Intro video
Youtube channel 
IAF (International Accreditation Forum)