Content By Quality Digest

Quiet Quitting: Three Solid Ways to Enhance Employee Experience

By: Ausrine Cebatore 09/19/2022

Following the pandemic, the Great Resignation marked a trend with large numbers of people resigning from their jobs. However, quitting isn’t an option for everyone; many people have obligations, such as loans to repay or medical insurance that is linked to their jobs. Serving notice was simply not an option. Therefore, quiet quitting has become an alternative to resigning.

So what is quiet quitting? Why do so many employees see it as an option? Should employers worry about it?

What is quiet quitting?

Simply put, quiet quitting is taking a step back and evaluating your work effort. Essentially, you’re determining whether you’re going above and beyond for a company that isn’t reciprocating.

This trend originated on TikTok and quickly spread through news and social media. Commonly, it’s described as:
• Restricting work to work hours and not picking up tasks after this time
• Avoiding work calls and messages during vacations and time off
• Doing the designated work that was listed in the job description
• Unsubscribing from the hustle culture of going beyond any additional duties

Overall, it’s sticking to one’s job description and certain work hours, and not stressing with job-related tasks outside of office hours.

By: Dwayne Duncum 09/15/2022

The workplace has changed forever, having gone through a revolution similar to the Industrial Revolution. Our workplaces are diverse, complex, and frequently changing. If we take any lesson from the Covid pandemic, it’s that the way we work, where we work, and how we work have fundamentally shifted.

Likewise, we’re altering the way we manage workplace hazards. How we assess hazards, manage risks, and communicate about them and their control measures have changed. This revolution is enabled by technology, specifically mobile technology.

Why managing workplace hazards is important

Understanding workplace hazards and having effective controls for them is a basic right for all employees and the responsibility of every employer. Here are a few tips that have helped me manage workplace hazards. The goal is simple: Workplaces should be safe, healthy environments where human ingenuity and creativity can flourish.

Tip 1: Identify workplace hazards

Simplicity is the secret weapon when identifying workplace hazards. Documenting hazards is an ongoing activity, and incorporating hazard identification feedback loops into your daily activities is important.

By: Jason Bradshaw 09/15/2022

As a busy leader or business owner, you’re faced with a seemingly endless to-do list to keep your business operating, as well as an ever-increasing list of ideas about how to improve it. However, I suggest you throw out those hundred-plus to-do items and ideas and instead focus on the experience you deliver.

Start with these three fundamental steps:
1. Define the promise
2. Measure the gap
3. Share the stories

Before explaining the steps to improve the experience and transform your business, let’s clarify a couple of important elements.

First, the term experience. In this context, it means customer experience, employee experience, the experience that you promise, and ultimately, the experiences that you deliver. You can even make experience promises about your brand and products. But for now, focus on customer and employee experiences. You’ll quickly understand that the singular experience—the transaction—is just as important as the collective experience.

Finally, before we get to the three crucial steps, let’s be clear that customer and employee experience doesn’t mean hugging your haters. Nor does it mean surprising your customers and employees with champagne and caviar.

By: Quality Digest 09/13/2022

(StoreConnect: San Francisco) -- One of the biggest news stories of the past several years has been the Great Resignation. Millennials in particular have felt the brunt of workforce changes from the pandemic and have been pushing back. Nearly 60 percent of millennials feel workplace burnout has increased since the Great Resignation, while globally 83 percent report having to take on up to six new tasks outside of their job descriptions due to their co-workers resigning. Small and medium-size businesses (SMBs) in e-commerce may particularly struggle with this shift, explains Mikel Lindsaar, CEO and founder of StoreConnect.

By: Mona Rhodes 09/07/2022

Standards of customer service rose in 2022, and your business needs to keep up if you want to be successful in the digital age. Each customer interaction is crucial, especially since PWC revealed that 32 percent of customers will stop doing business with a brand when they experience poor service. It’s certainly easy for customers to switch brands, which is why customer service plays a crucial role in maintaining brand loyalty.

If you want your business to succeed this year, you need to meet the following markers of excellent customer service.

Develop best practices for your customer experience

Consistency is the key, especially if you want to impress your customers and maintain their loyalty.

By: Quality Digest 09/07/2022

(Radiant Vision Systems: Redmond, WA) -- Radiant Vision Systems, a leading provider of imaging systems for scientific evaluation of light sources and displays, announces that its ProMetric I61 (61-megapixel) Imaging Colorimeter was recognized among the best by the 2022 Laser Focus World Innovators Awards. An esteemed and experienced panel of judges from the optics and photonics community recognized Radiant Vision Systems as a Gold honoree.

By: Del Williams 09/06/2022

In industry, gas-fired boilers have been the standard for decades to produce steam and heat process water. However, not all boilers are created equal in terms of safety. By definition, combustion-fueled boilers can emit harmful vapors, leak gas, and even cause explosions and fires.

In a recent example, a natural gas boiler was cited as the cause of a massive explosion and fire at a food processing plant in eastern Oregon that injured six and caused severe damage to the facility’s main building. Given the risks, many processors are turning to a new generation of electric boilers to dramatically reduce these hazards.

“With gas-burning boilers, any gas leak can increase the risk of an explosion wherever there are fuel lines, fumes, flames, or storage tanks,” says Robert Presser, vice president of Acme Engineering Products. “So, gas units must be continually monitored or periodically inspected.” Presser notes that state and municipal safety guidelines vary depending on boiler type and the expected frequency of inspection.

Acme Engineering is a North American manufacturer of boilers for large industrial and commercial applications. The company is an ISO 9001:2015-certified manufacturer of environmental controls and systems with integrated mechanical, electrical, and electronic capabilities.

By: Gleb Tsipursky 09/01/2022

Organizations need to incorporate constructive feedback from stakeholders to survive disruptions amid today’s turbulent economy. Securing constructive feedback is critical in helping you find which decisions are working and which ones aren’t. Yet, many organizations fail to engage effectively with their stakeholders due to a reluctance to incorporate and act on feedback. This results in communication gaps.

Why seek stakeholder feedback

Learning to incorporate constructive feedback is vital for building a trusting relationship and provides valuable insight into how stakeholders view and make decisions.

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