Content By Quality Digest

Emily Safrin’s picture

By: Emily Safrin

When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in two people so frustrated they were on the verge of a breakdown?

Scarlett had called to resolve a mistaken charge on her phone bill, but what she thought was a straightforward question turned into a snafu with no solution in sight. Try as she might to explain the situation, she and the customer service representative couldn’t get on the same page. The two went in fruitless circles for half an hour before the agent finally announced starkly that she was applying a discount to Scarlett’s next three bills.

The problem is, Scarlett wasn’t looking for money; she was looking for an answer. Although the discount amounted to more than the erroneous charge she had called to dispute, she was not only dissatisfied but also hurt. Instead of feeling that her problem had been resolved, she felt that she had troubled the poor agent to the point that the agent felt forced to get rid of her.

It goes without saying that no customer should ever be made to feel this way. So how do you make sure they aren’t?

NIST’s picture

By: NIST

Just as a journey of 1,000 miles begins with a single step, the deformations and fractures that cause catastrophic failure in materials begin with a few molecules torn out of place. This in turn leads to a cascade of damage at increasingly larger scales, culminating in total mechanical breakdown. That process is of urgent interest to researchers studying how to build high-strength composite materials for critical components ranging from airplane wings and wind-turbine blades to artificial knee joints.

Now scientists from the National Institute of Standards and Technology (NIST) and their colleagues have devised a way to observe the effects of strain at the single-molecule level by measuring how an applied force changes the three-dimensional alignment of molecules in the material.

EHSQ and 360-Degree Organizational Performance

Recording: EHSQ and 360-Degree Organizational Performance

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Workplace Violence: A Case Study in Preparedness

Recording: Workplace Violence: A Case Study in Preparedness

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Lower the Cost of Production With Robust 3D Printed Jigs and Fixtures

Recording: Lower the Cost of Production With Robust 3D Printed Jigs and Fixtures

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Frances Brunelle’s picture

By: Frances Brunelle

Just as baby boomers on the manufacturing plant floor are getting ready to retire, so are the owners. More than 5,000 small manufacturing operations (with annual revenues between $2 and $20 million) will either close their doors or find new owners during the next five years.

Some of these owners are motivated to keep the business running for their seasoned and experienced employees. Others really want to “cash-out” after decades of hard work. What few of these founders/owners consider is what they can do during the next year to help their businesses be seen as attractive and worthwhile to prospective buyers.

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Strategic teams: From goal, to strategy, to action

Story links for Nov. 15, 2019


What are strategic teams and how do they help your company achieve its strategic goals? Dan Wolf, author of “Strategic Teams and Development: The fieldbook for People Making Strategy Happen,” will tell us what makes a good strategic team.  

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QDL: PrecisionPath Consortium--Manufacturing's wish list

Story links for Nov. 8, 2019

 

Manufacturers' wish list

The PrecisionPath Consortium looks at future metrology needs for today's increasingly complex manufacturing industry.

Based on data analysis and an industry survey, "Technology Roadmap for Large Scale Manufacturing" outlines trends that cut across multiple 3D measurement technology families.

 

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Formstack’s picture

By: Formstack

(Formstack: Fishers, IN) -- Formstack, a software-as-a-service (SaaS) company with a mission to transform the way people collect information and put it to work, announces the launch of Formstack Documents. Formstack Documents is a comprehensive document generation and automation product built to help users streamline various paperwork processes. This product is a key component of Formstack’s workplace productivity platform, which also includes software for online forms, surveys, e-signatures, and the recently announced Formstack Sync.

According to data from Formstack’s 2019 Workplace Productivity Report, employees are only truly productive for less than three hours per day; the remainder of their workday is spent attending meetings, responding to emails, and performing other unproductive tasks. Formstack Documents helps users get time back and make their limited productive work hours more impactful by automatically generating professional proposals, contracts, applications, registration forms, event tickets and more. This eliminates hundreds of hours of manual data entry and automates workflows through integrations with more than 300 web services.

Marposs’s picture

By: Marposs

 
(Marposs: Auburn Hills, MI) -- Marposs, a world leader in measurement and inspection technologies, has announced its M62 Scan, a universal gear inspection system that performs a very quick and efficient inspection of cylindrical gear tooth profiles in a production environment. The M62 Scan helps to relieve the workload of gear lab machines by enabling an interim check directly on the shop floor. The compact robust system can reach speeds of up to 50 mm/s, helping to improve production processes.

The M62 system uses a special shaped stylus with a universal ball point contact that scans the involute profile on the transverse section of each flank dynamically with part rotation. During inspection, the stylus is auto-retracted by the opposite gear flank, guaranteeing effectiveness and velocity of the process. In a very short time, the system can capture the entire involute profile of spur or helical cylindrical gears with no flanges, evaluating them according to international standards.

The main parameters considered include profile deviation, runout, tooth thickness, tooth space, and pitch deviations. The system’s stylus probe is driven by an electric actuator and can accommodate gears with external diameters of 20 - 180mm, and 15 – 50mm in height.