Top Stories

Customer Care
Innovating Service With Chip Bell
Quality Insider
Ryan E. Day
Elliot Begoun


Featured Video
This Week on Quality Digest Live

Today in Quality Digest

Health Care
Davis Balestracci
During the early 1990s, I was president of the Twin Cities Deming Forum. I had a wonderful board to work with, one of whom was Doug Augustine, our self-appointed provocateur. Doug was a 71-...
Scott Shackelford
Hackers around the world are attacking targets as diverse as North Dakota’s state government, the Ukrainian postal service, and a hospital in Jakarta, Indonesia. Unfortunately, many governments—in...
Stephanie Scotti
Author and business-innovation expert Melissa Kennedy recently completed a feat that would make many shudder: She gave 29 business presentations in a period of 30 days. Whew! That’s a monumental...


More News


More Features