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- 6834 Spring Valley Drive, Suite 202
- Holland, OH 43528
- Ph.: 800-327-6583 Fax: 419-868-8993
- Holland, OH 43528
Computer-based training tools for quality systems, including internal auditing. ISO 9000 and QS-9000 quality manual template and preorganized format covering all elements on disk and in print with implementation tips, procedure template and other overheads for training.
- 5 Sycamore Lane, Suite 100
- Grosse Pointe, MI 48230
- Ph.: 313-885-4236 Fax: 313-885-6821
- Grosse Pointe, MI 48230
ISO 9000 and QS-9000 overview, quality documentation/manuals, internal auditor training, baseline assessment/gap analysis, team problem solving, process improvement methodology, strategic quality planning, action-control planning/management review model.
Advent Management International Ltd.
- P.O. Box 1717
- West Chester, PA 19380-0057
- Ph.: 610-431-2196 Fax: 610-431-2641
- West Chester, PA 19380-0057
Custom program development and off-the-shelf products for performance enhancement focusing on planning, leadership, project management and control. Special focus on: theory of constraints, ISO 9000, QS-9000 and ISO 14000.
- Box 420950
- San Diego, CA 92142
- Ph.: 619-277-5044 Fax: 619-277-5044
- San Diego, CA 92142
Modern management, hi-tech manufacturing, quality issues.
- 1011 Highway 65, Suite 309
- Houston, TX 77077
- Ph.: 281-497-7878 Fax: 281-497-7892
- Houston, TX 77077
Management/executive overview, document preparation, quality auditor training and implementation seminars for ISO 9000, ISO 14000, QS-9000, TE-9000 and FDA QSR standards.
American Management Association
- 9 Galen St.
- Watertown, MA 02172-9119
- Ph.: 617-926-4600 Fax: 617-926-0312
- Watertown, MA 02172-9119
Self-paced skill building in: communication, customer service, finance, human resources, management, manufacturing, marketing, personal improvement, quality, sales, teams, etc. Various formats: self-study print, audiocassette and CD-ROM.
- 1305 Mansfield #4
- Richland, WA 99352
- Ph.: 509-946-9000 Fax: 509-943-0449
- Richland, WA 99352
Provides training internationally in effective problem solving by improving creative behavior. In-house training, books, videos and train-the-trainer program. Available in six languages.
- 41620 Six Mile Road, Suite 102
- Northville, MI 48167-2399
- Ph.: 810-449-5433 Fax: 810-449-5434
- Northville, MI 48167-2399
Arch provides materials for customized or generic training of basic quality control and quality management tools and methods. ISO 9000/QS-9000/TE/S/W/E materials are also available. "Buttonized" SPC is a favorite customer selection. Interactive programs available summer 1997.
Audience Response Systems Inc.
- 2148 N. Cullen Ave.
- Evansville, IN 47715
- Ph.: 812-479-7507 Fax: 812-479-1057
- Evansville, IN 47715
Computerized hand-held terminals for collecting data from groups or individuals. Uses include opinion polls, voting, surveys, classroom management, teleconferencing, market research, strategic planning, group testing in game format.
- 2525 E. Franklin Ave.
- Minneapolis, MN 55406
- Ph.: 800-346-9487 Fax: 612-338-2617
- Minneapolis, MN 55406
A wide range of video programs on quality, team building and human resource issues, as well as Joel Barker's quality improvement tools.
- 303 Research Drive, Suite 200
- Norcross, GA 30092
- Ph.: 770-416-6175 Fax: 770-416-6177
- Norcross, GA 30092
Save time and money: Use materials already developed for your organization's training requirements. Train-the-trainer materials with participant materials are available for quality improvement, customer service and SPC.
British Standards Institution Inc.
8000 Towers Crescent Drive, Suite 1350
Vienna, VA 22182
Ph.: 703-760-7828 Fax: 703-760-2770
ISO 14001 Electronic Manager -- electronic book for setting up environmental management systems and conducting workshops for meeting ISO 9000, QS-9000 and ISO 14000 requirements, as well as project management for BS 6079.
28 Yorkshire Ave.
West Milford, NJ 07480
Ph.: 201-697-3455 Fax: 201-697-3849
Specializes in communication training, with a focus on written and oral presentation skills. Programs enable individuals to strengthen their ability to write, speak, persuade, instruct and facilitate.
C.L. Carter Jr. & Associates Inc.
1211 Glen Cove Drive, P.O. Box 5001
Richardson, TX 75080
Ph.: 972-234-3296 Fax: 972-234-3296
Quality assurance, quality control and inspection handbook; quality assurance workmanship standards and training manual.
Castle Engineering Services Inc.
38 Halton St.
Ancaster, Ontario, Canada L9G 2S3
Ph.: 905-648-2569 Fax: 905-648-2569
Explanation and implementation of ISO 9000 series. Customized training courses in ISO 9000 and auditing guidance, mediation, arbitration of quality assurance related disputes.
10521 Braddock Road
Fairfax, VA 22032
Ph.: 703-250-5900 Fax: 703-250-5313
CEEM Inc. provides training materials in the ISO 9000, QS-9000 and ISO 14000 fields. With courses ranging from the introductory level to the advanced, CEEM is well-positioned to fulfill your training needs.
Change Management Consulting Inc.
82 Benson Drive
Wayne, NJ 07470
Ph.: 201-696-7878 Fax: 201-696-5858
CMC is a leader in the development of innovative, skill-based training products. Subjects include: business performance improvement, management skills/development, communication and sales skills, customer service and change management.
P.O. Box 3442
Lawrence, KS 66046
Ph.: 913-865-4306 Fax: 913-865-4311
Quality topics: how to select a registrar; ISO/QS charm school to prepare employees for registrar audits; enhancement training for experienced internal auditors.
1101 King St., Suite 110
Alexandria, VA 22314
Ph.: 703-548-3800 Fax: 703-684-2136
We offer training resources covering a wide range of topics including: managing, writing, time management, customer service, public relations and teamwork.
1100 Alpha Court, Suite B
Alpharetta, GA 30201
Ph.: 770-667-9071 Fax: 770-667-9020
Off-the-shelf and train-the-trainer materials geared toward business improvement and development. We focus on effective, value-added, auditable business processes to enhance the performance of government, service or manufacturing industries.
15668 Irene St.
Southgate, MI 48195
Ph.: 313-281-9182 Fax: 313-281-4023
ISO 9000, QS-9000, TQM, FMEA, SPC, project management, problem solving, DOE, teams.
Continuous Improvement Technology
113 McHenry Road, Suite 211
Buffalo Grove, IL 60089
Ph.: 847-459-3880 Fax: 847-459-3881
ISO 9000, QS-9000, TQM, MBNQA, design for improved manufacturability, problem-solving tools, automotive-related topics and other strategic and alignment issues, kaizen training.
2215 Faraday Ave.
Carlsbad, CA 92008
Ph.: 619-431-9800 Fax: 619-931-5792
Trainer-proven, award-winning videos and wide variety of printed materials on quality, customer satisfaction, change, communication, decision making, conflict management, diversity, team building, group dynamics and much more.
564 Crescent Blvd.
Glen Ellyn, IL 60137
Ph.: 630-790-1711 Fax: 630-790-1768
Self-taught, self-paced SPC training package. Computer is training aid, work is done in workbook. Guaranteed that student can construct and interpret control charts and do process control studies.
12900 Hall Road
Sterling Heights, MI 48313
Ph.: 800-777-7020 Fax: 810-726-7677
Metrology 101 is a training CD on measurement and calibration. Helps you understand standards as defined by NIST, ISO 9000, QS-9000, ISO 25 and ANSI-Z-540. Includes online testing.
International
1225 Washington Pike
Bridgeville, PA 15017
Ph.: 800-933-4463 Fax: 412-220-2942
DDI offers self-study programs in leadership, service and interviewer skills training in both traditional and multimedia formats. Gives the benefit of DDI's long-proven classroom training with a significant time savings and the flexibility of learner-directed activities.
444 N. Michigan Ave., Suite 3500
Chicago, IL 60611
Ph.: 312-644-2700 Fax: 312-644-2703
OnTrack for Training version 4.1 is a fully integrated software program that provides six tools for managing instructor-led, self-study and ad hoc training, skills and certifications, training and development planning, and tuition reimbursement.
519 Deacon Blvd.
Winston-Salem, NC 27105
Ph.: 910-723-3637 Fax: 910-725-8973
DOE, SPC, QFD, TQM, ISO 9000, RSM, QA, QS-9000, SQC.
5001 Baum Blvd., Suite 656
Pittsburgh, PA 15213
Ph.: 412-683-0161 Fax: 412-683-3641
Training using computer-aided engineering software to predict the thermal performance of electronic boards, components and systems to enhance their reliability.
27777 Franklin Road, Suite 300
Southfield, MI 48034
Ph.: 810-355-4421 Fax: 810-355-4623
APQP, problem solving, FMEA, ISO 9000 awareness, SPC, QS-9000 awareness, MSA.
145 S. Livernois, Suite 294
Rochester Hills, MI 48307
Ph.: 810-652-7588 Fax: 810-652-7363
EWS provides on-site training for: quality overview, QS-9000 rollout, basic quality tools, APQP -- advanced product quality planning, RME -- process and design, PPAP -- production part approval process.
675K Alpha Drive
Cleveland, OH 44143
Ph.: 216-442-1299 Fax: 216-442-4170
Excel Training Inc. sells video-based training (with print material) in the following areas: SPC, blueprint reading, ISO 9000 and QS-9000.
2000 Hearst Ave.
Berkeley, CA 94709
Ph.: 510-644-0694 Fax: 510-644-3823
Project KickStart leads users through the initial stages of project planning in 30 minutes. Define phases, tasks, goals, resources and assignments. Great front-end training Wizard for Microsoft Project and SureTrak.
151 Mystic Ave.
Medford, MA 02155-4615
Ph.: 800-537-8254 Fax: 617-396-6395
For fiberoptics and testing, training and educational materials, videotape seminars, textbooks, technician's manual and guides.
P.O. Box 180172
Utica, MI 48318-0172
Ph.: 810-977-9428 Fax: 810-977-9428
Quality management, customer service, creativity, process management, metrics, measurement and calibration, ISO 9000, QS-9000, audits, supplier/subcontractor evaluation, inspection and test systems, employee training and self-assessment.
Georgia Tech Center for International Standards & Quality --
Economic Development Institute
151 6th St., Room 143
Atlanta, GA 30332-0640
Ph.: 800-859-0968 Fax: 404-894-0968
Licensing program for ISO 9000 and QS-9000 training. ISO 9000 and purchasing, CBT and ISO Fitness Program multimedia training.
200 Pioneer
Sturgis, MI 49091
Ph.: 616-659-4892 Fax: 616-659-4892
Quality/Productivity Bingo -- training and awareness product in the form of a game. Quality terms are part of each employee's game card. Supports ISO 9000 and QS-9000 continuous improvement and training elements.
GGI (Gunneson Group International)
500 International Drive
Mt. Olive, NJ 07828
Ph.: 201-347-1313 Fax: 201-347-5959
Have advanced the capability of more than 50 Fortune 500 companies, 400 smaller organizations and scores of government organizations through the implementation of advanced transitioning systems, Baldrige assessments and training strategies.
13 Branch St.
Methuen, MA 01844-1953
Ph.: 508-685-3900 Fax: 508-685-6151
Teamwork, process management, data collection and analysis, management and planning tools, process improvement, ISO 9000/QS-9000, project management, planning product development, creativity and systematic innovation, leadership and quality management.
H.J. Steudel & Associates Inc.
6313 Odana Road, #210
Madison, WI 53719
Ph.: 608-271-3121 Fax: 608-271-4755
Can provide training booklets and overhead transparencies to teach all levels of employees the implementation process of ISO 9000/QS-9000/ISO 14000.
24803 Detroit Road
Cleveland, OH 44145
Ph.: 216-871-6597 Fax: 216-871-1182
Zero Defects Process game helps people learn how to measure process performance, meet customer needs and gather process information efficiently. Making Time for Quality helps people learn how to delegate responsibility while retaining accountability.
277 W. Main St.
Niantic, CT 06357
Ph.: 860-739-8950 Fax: 860-739-6732
Nondestructive testing, including a 10-tape NDT overview, a two-tape penetrant testing, a three-tape magnetic particle and two-tape eddy current programs. Also cover welding inspection technology (17 tapes -- 12 modules).
533 Henry St.
Huntington , IN 46750
Ph.: 219-356-6092 Fax: 219-356-6006
ISO 9000/QS-9000 in English and/or Spanish. Internal auditor; documentation -- procedure writing quality manual on disk and in print.
1950 Spectrum Circle
Tower A -- 1st Floor
Marietta, GA 30067
Ph.: 800-752-8398 Fax: 770-240-2209
Quality training textbooks and videos.
11 Helmsford Way
Penfield, NY 14526-1971
Ph.: 716-377-8340 Fax: 716-377-7569
ISO 9000, Q9000, statistical process control, cost of quality, QS-9000, geometric dimensioning and tolerancing, and problem solving.
1420 Spring Hill Road, Suite 600
McLean, VA 22102
Ph.: 703-847-1497 Fax: 703-847-9803
Benchmarking, product training, sexual harassment, employee and organization assessment, business fundamentals and custom development services (CD-ROM, Internet/intranet).
93 Skyway Ave.
Etobicoke, ON Canada M9W 6C7
Ph.: 416-679-0119 Fax: 416-679-0168
ISOsoft 14001 -- provides training and guidance on developing and implementing an environmental management system based on the requirements of ISO 14001.
Interaction Research Institute Inc.
4428 Rockcrest Drive
Fairfax, VA 22032
Ph.: 703-978-0313 Fax: 703-978-1776
STATMAN: Statistical management for Windows software: SPC and problem-solving tools. Organizational Process Management Workbook: programmed instruction in process management and management.
International Institute for Learning Inc.
110 E. 59th St., 6th Floor
New York, NY 10022
Ph.: 212-758-0177 Fax: 212-909-0558
Videos with supporting materials: project management, ISO 14000, Baldrige, benchmarking, emerging technologies, Meg Wheatley on organizational futures. CD-ROM on project management preparation for certification.
11405 Sebring Drive
Cincinnati, OH 45240
Ph.: 800-476-3066 Fax: 513-851-5881
Comprehensive course materials and overhead transparencies for the following topics: ISO 9000, ISO 14000, QS-9000 and the TE Supplement. The courses are based upon proven methodologies used to guide our clients through successful registration.
Interstate Quality Consultants Inc.
282 James E. Buchanan Drive
Vandalia, OH 45377
Ph.: 937-264-1387 Fax: 937-264-1370
Team communication, quality tools, statistical techniques, safety and environmental, supervisory/team leader, management development, assessment and interviewing skills, human resources/personnel issues, ISO 9000, ISO 14000.
P.O. Box 1098
Frisco, TX 75034
Ph.: 972-529-1253 Fax: 972-529-1341
ISO America Inc. is an engineering and management consulting firm specializing in working with other corporations as it pertain relates to the incorporation of ISO 9000 and its related topics.
13515 Dulles Technology Drive
Herndon, VA 20171
Ph.: 800-638-3757 Fax: 703-713-0065
ITC is the premier developer of cost-effective, learner-controlled multimedia training solutions that improve employee skills, competency and productivity, while decreasing the costs of and improving the return on a company's training investment.
2820 Fountain Lane N.
Minneapolis, MN 55447
Ph.: 612-476-1449 Fax: 612-475-3823
Design of experiments, statistical process control, basic quality tools, basic/intermediate statistics.
John A. Keane and Associates Inc.
575 Ewing St.
Princeton, NJ 08540
Ph.: 609-924-7904 Fax: 609-924-1078
ISO 9000 training and simulation technology allows users hands-on experience managing an ISO 9000 and QS-9000 compliant factory at desktop. Converts theory into reality; unlimited number of scenarios.
3800 Regent St.
Madison, WI 53705
Ph.: 608-669-8326 Fax: 608-238-2908
Our training programs and books help lay the groundwork for improvement, give people the analytical tools to solve problems, develop employees' team skills and provide simple methods for running effective meetings.
11 River Road
Wilton, CT 06897
Ph.: 800-338-7726 Fax: 203-834-9891
Comprehensive training and support systems that enable teams to design quality into new products and services, solve chronic quality problems, reduce costs and become more competitive.
55 Sunnyside Ave.
Mill Valley, CA 94941
Ph.: 415-381-9363 Fax: 415-381-9801
Business communication topics, quality management topics, conflict resolution, criticism, negotiation. Dramatic videos with accompanying study guides and instructor's manuals.
1946 N. Huntingdon Blvd.
Hoffman Estates, IL 60195-2705
Ph.: 847-843-3789 Fax: 847-843-3789
ISO 9000 and QS-9000 training materials may be used for an overview, documentation or by an internal auditor.
2167 N. Academy Blvd.
Colorado Springs, CO 80909
Ph.: 719-596-2030 Fax: 719-596-1791
Straight Talk on Designing Experiments -- introductory DOE reference handbook; Process Validation for Business Success -- hands-on guidance on design control and process validation using statistical tools and methods.
P.O. Box 611
Troy, MI 48099-0611
Ph.: 810-641-7030 Fax: 810-641-7031
SPC tools, designed experiments, cycle-time reduction, Deming Red Bead and Funnel experiments, quincunxes and sampling bowls.
P.O. Box 202
Port Neches, TX 77651-0202
Ph.: 409-722-6241 Fax: 409-722-6241
Study materials for ASQC quality engineer, quality technician and mechanical inspector certifications.
1320 Route 9, P.O. Box 158
Champlain, NY 12919
Ph.: 518-298-8404 Fax: 518-298-2368
We sell materials for end users to prepare their own training presentations (e.g., easel pads, overhead transparency films, poster printers for creating easel pad-size pages from 8 1/2" x 11" sheets, etc.).
Management Software International
92 Montvale Ave.
Stoneham, MA 02180
Ph.: 617-279-1919 Fax: 617-279-2929
Create all the required documentation for ISO 9000 or QS-9000 compliance. The ideal quality manager tool, it supports internal quality audits, management reviews, CARs, gap analysis, FMEAs, SPC charting tools, PPAPs and much more. For use with single PCs, LAN, Windows or servers. Runs off Lotus notes.
Manufacturing Services Consulting
25 Hedgerow Lane
Phoenixville, PA 19460
Ph.: 800-897-3857 Fax: 904-287-0564
The Blast Game -- an experiential training simulation, simulates a real process environment that teaches participants to work together in meeting customer demands, maintaining high-quality processes and increasing the bottom line. The Blast Game improves productivity, reduces waste and slashes cycle times.
18 Blair Park Road, Suite 100
Williston, VT 05495
Ph.: 800-678-1003 Fax: 802-879-2702
ISO 9000 training videos for employees, managers and supervisors; QS-9000 training videos for employees; ISO 14000 training video for managers. All videos are available with study guides.
230 Western Ave., Suite 205
Boston, MA 02134
Ph.: 800-225-3959 Fax: 617-783-0580
All topics. We represent all major producers of generic videos, audios, CD-ROM and computer-based training resources.
Media Marketing Associates Inc.
P.O. Box 686
Beverly, MA 01915
Ph.: 508-927-3555 Fax: 508-927-3969
Engineering support publications, including GD&T, fastener standards, metrication, autoCAD and general interest engineering support documents.
P.O. Box 87
Plymouth, NH 03264
Ph.: 800-590-7850 Fax: 603-536-1411
Large color computer output from most common PC programs. Sizes to 36" x 48". Laminating and mounting services, graphic design help, scanning.
865 Lemon St.
Menlo Park, CA 94025
Ph.: 415-328-0200 Fax: 415-328-3586
ASME Y 14.5 M 1994 geometric dimensioning and tolerancing applied to design, manufacturing and coordinate metrology; the management of machine part geometry, including trainer training.
6721 Merriman Road
Garden City, MI 48135
Ph.: 313-421-6330 Fax: 313-421-1142
SPC tools, problem solving.
6504 Bridge Point Parkway
Austin, TX 78730-5039
Ph.: 800-258-7022 Fax: 512-794-8411
100-percent hands-on courses for products; course kits, books and videos; practical exercises.
30600 Telegraph Road, Suite 2230
Birmingham, MI 48025
Ph.: 810-642-4560 Fax: 810-642-4609
Design of experiments using Taguchi approach. Workshop conducted using Qualitek-4 software. Clients purchase software site license, reference materials and a textbook on the subject.
7002 S.W. Nyberg St.
Tualatin, OR 97062
Ph.: 503-692-5573 Fax: 503-692-5254
Customer satisfaction survey and measurement process. Employee satisfaction survey and measurement process.
9513 Business Center Drive
Rancho Cucamonga, CA 91730
Ph.: 909-945-9495 Fax: 909-945-9459
Quality assurance workmanship manuals for electronic assembly covering wire preparation, terminals, through-hole and SMT. Training materials include soldering training kits, workbooks, posters, audiovisual programs and more.
22000 Springbrook
Farmington Hills, MI 48336
Ph.: 810-615-0333 Fax: 810-615-0292
Computer-based training in project management. Course 1 provides foundation for understanding critical path methods. The fundamentals of the eight-step "Process of Project Management" are presented in Course 2 and "Managing Multiple Projects" is presented in Course 3.
16535 U.S. 31 N.
Westfield, IN 46074
Ph.: 317-867-2244 Fax: 317-867-2299
Complete services, materials, documentation and software in support of ISO 9000, QS-9000 and TE implementation.
475 N. Cleveland Ave.
St. Paul, MN 55104
Ph.: 612-644-4900 Fax: 612-644-4949
Complete training system for ISO 9000 and QS-9000. Trainer certification covering needs assessment, training delivery and follow-up coaching. QS-9000 program is co-owned with Chrysler, Ford and General Motors.
10468 Miamisburg-Springboro Road
Miamisburg, OH 45342
Ph.: 800-777-3020 Fax: 937-885-2252
A comprehensive selection of SPC/continuous improvement training solutions, including leadership, team training, strategic planning, process standardization and SPC.
1769 Gabbro Trail
Eagan, MN 55122
Ph.: 612-686-4600 Fax: 612-686-4600
Supplier of geometric dimensioning and tolerancing and blueprint reading training materials. Used throughout industry and education, these individualized, computer-based courses provide an extremely cost- effective training alternative. QS-9000/ISO 9000 compatible.
Geometric Technologies Division
P.O. Box 180172
Utica, MI 48318-0172
Ph.: 810-977-9428 Fax: 810-977-9428
Blueprint reading fundamentals software with training manual -- training for all levels of employees. Geometric dimensioning and tolerancing fundamentals software with training manual. Interpretation of the current ASME Y14.5M-1994 standard.
37000 Grand River, Suite 230
Farmington Hills, MI 48335
Ph.: 810-474-8855 Fax: 810-474-1116
Quality enhancement, supervision, decision making, leadership management, process improvement, team building and development.
1573 Roselli Drive
Livermore, CA 94550-5852
Ph.: 510-447-4969 Fax: 510-447-4969
Interesting Certified Reliability Engineer (American Society for Quality Control) exam questions and solutions in spreadsheet form. Wrong answers and explanations included with correct answers.
49 The Laurels, P.O. Box 255
Enfield, CT 06082
Ph.: 860-749-8967 Fax: 860-749-8967
Statistical experiments, reliability engineering, SPC (several levels), quality cost control, TQM, achieving ISO 9000 certification, cost-effective testing and inspection, managing for quality improvement and facilitating quality improvement teams.
P.O. Box 13390
Portland, OR 97213-0390
Ph.: 800-394-6868 Fax: 503-235-0909
Materials for education on methodologies for manufacturing and continuous improvement. People development, quality, leadership, shop floor education and production.
3109 45th St., Suite 100
West Palm Beach, FL 33407-1915
Ph.: 561-687-0455 Fax: 561-687-8010
Publishes and distributes a wide array of training materials in a variety of formats. Subjects include: general, business, finance and specialized titles in areas including supply management and purchasing.
1150 First Ave., Suite 100
King of Prussia, PA 19406
Ph.: 610-331-8818 Fax: 610-331-2838
PTS is the leader in the software training and support industry. We offer instructor-led courseware, customizable computer-based training, skills assessment, electronic performance support systems for all desktop applications.
17055 Quailridge Road
Cottonwood, CA 96022
Ph.: 916-347-1334 Fax: 916-347-6987
Total quality management, SPC tools, problem solving, human resource issues, facilitator and leader skills, and teams of all sorts (e.g., employee involvement teams, cross-functional teams, self-directed teams).
445 W. Commercial St., P.O. Box 556
E. Rochester, NY 14445
Ph.: 716-264-9700 Fax: 716-264-9702
The Business Process Benchmarking Solution Suite, developed with Robert Camp, helps managers learn and implement best practices through the 10-step benchmarking process. The suite includes case studies, process analysis and flowcharting tools, process Wizards and Bob's Top Tips.
4095 U.S. Route 1, Suite 5220
Monmouth Junction, NJ 08552
Ph.: 800-274-7380 Fax: 908-873-2124
Medical device GMP/QS regulation, drug CGMP, introduction to quality auditing, good laboratory practices.
5200 W. 73rd St.
Minneapolis, MN 55439
Ph.: 888-232-6900 Fax: 612-897-6517
ISO Point Trainer CD-ROM software: user-friendly training tool for the entire company; keeps a training record for every employee trained; helps the quality professional get the ISO message out.
Qualitran Professional Services Inc.
P.O. Box 295
Stroud, ON Canada L0L 2M0
Ph.: 800-461-9902 Fax: 705-722-0324
SPC/CI "Complete Classroom" training kit, SPC-multimedia training program (CD-ROM), SPC reference books and training manuals, measurement, calibration and gage capability training program.
1407 S. 7th St.
Brainerd, MN 56401
Ph.: 218-829-0661 Fax: 218-829-1221
Quality/HRD programs for business, education, community and government. Instrumented learning tools: personal profiles, listening, diversity, teamwork, time mastery, leadership. Books, tapes and videos. (GSA Federal Supply Schedule, contract #GS-23F-9670D)
Quality Education Services Inc.
8111 LBJ Freeway, Suite 675
Dallas, TX 75251-1335
Ph.: 972-783-0202 Fax: 972-783-8953
QES Inc. provides education in quality management and technology. Courses include basic math through advanced data analysis and design of experiments and quality assurance through total quality management.
Quality Enhancement Seminars Inc.
1081 Westwood Blvd., Suite 217
Los Angeles, CA 90024
Ph.: 800-574-5544 Fax: 310-824-7170
The Red Beads (a two-volume set) provides specific and practical insights for removing the causes of failure at the system level; demonstrates the negative effects of quotas, exhortations and ranking. Vol. I-The Red Bead Experiment with Dr. Deming; Vol. II-The Implications for Management.
505 Kenbrook Drive
Atlanta, GA 30327
Ph.: 404-843-3462 Fax: 404-252-4475
Interactive 10 CD-ROM multimedia alternative to classroom training teaches all levels of workers basic SPC, process capability and using DOE. SPC-TIP also includes student guides and SPC implementation aids.
The Quality Improvement Network Inc.
119 Russel St.
Littleton, MA 01460
Ph.: 508-486-0010 Fax: 508-486-9482
All aspects of ISO 9000, QS-9000, ISO 14000, plus SPC, TQM and problem solving.
110 Linden Oaks Drive, Suite "F"
Rochester, NY 14625
Ph.: 716-248-5712 Fax: 716-248-2490
Business Process Benchmarking Solution Suite -- an integrated Windows software suite that helps you learn the 10-step benchmarking process and implement best practices.
4052 N.E. Couch
Portland, OR 97232
Ph.: 800-266-7383 Fax: 503-233-1410
Organizational/team materials for CQMgr. certification, process quality auditing, virtual teaming and project management.
2405 N. Avenida Sorgo
Tucson, AZ 85749
Ph.: 520-749-9113 Fax: 520-749-8338
ASQC certification exams; SPC; student and instructor materials; interactive and multimedia CD-ROM training.
3117 Pellissippi Pkwy
Knoxville, TN 37931
Ph.: 800-500-1722 Fax: 423-927-0495
Offers demonstration aids -- Quincunx, Bead Box and Red Bead Experiment -- and brainstorming and control charting posters. Produces control charting paper for both variables and attribute data.
P.O. Box 609
Hardy, VA 24101
Ph.: 540-721-9500 Fax: 540-721-9500
Training manual for team-based organization with self-managed work teams.
2120 44th St. S.E., Suite 202
Grand Rapids, MI 49508
Ph.: 800-847-6838 Fax: 616-455-8133
Provide training and auditing assistance (QS-9000, ISO 9000, TE, FEMA, SPC, etc.) with custom-designed training materials.
6645 N.E. Windermere Road
Seattle, WA 98115
Ph.: 206-525-4025 Fax: 206-525-4947
Manuals on how to plan and implement successful surveys, including both questionnaire design and analysis using computer software.
Raven Hypermedia Publications Inc.
931 W. 75th St., Suite 137
Naperville, IL 60565
Ph.: 800-497-3735 Fax: 630-357-0776
Custom-tailored electronic documentation and training packages. Specialties include ISO 9000 and QS-9000, HR/personnel manuals and operations manuals. Applications designed to customer specifications.
7500 Flying Cloud Drive, 4th Floor
Eden Prairie, MN 55344
Ph.: 612-996-9600 Fax: 612-996-6799
ISO 9000, QS-9000, ISO 14000, pollution prevention. Interactive training combined with documentation and implementation tools. Delivered on CD-ROM or corporate intranets.
15265 Alton Parkway, Suite 300
Irvine, CA 92618
Ph.: 800-756-8096 Fax: 714-727-7007
A comprehensive collection of publications, training tools and videos in the areas of quality/performance improvement, management skills, high-performance teams, workplace diversity, high-impact training and career development.
475 Green Tree Road
Sewell, NJ 08080-9354
Ph.: 609-589-6406 Fax: 609-582-3906
A complete selection of training manuals and materials to support learning and training. Ask-we probably have it.
21 Wallis Road
Chestnut Hill, MA 02167
Ph.: 617-469-9644 Fax: 617-469-9639
Best Practices FAB Booklets contain features such as check lists, graphs, visuals, activities and benefits expected on problem solving, continuous improvement, team building, coaching, persuasive presentations.
Scientific Computing Associates Corp.
913 W. Van Buren St., Suite 311
Chicago, IL 60607
Ph.: 312-455-0222 Fax: 312-455-1652
Quality and productivity improvement through statistical design and analysis methods. Motivational and conceptual material provided on 4+ hour videotape training series.
P.O. Box 910
Del Mar, CA 92014
Ph.: 619-755-0272 Fax: 619-792-9743
Cross-cultural simulations, team building, management training.
7300 Penn Ave.
Pittsburgh, PA 15208
Ph.: 412-371-0680 Fax: 412-371-0681
Self-paced slide shows on 27 quality management topics form an important part of PathMaker's software suite of tools.
3310 Norfolk Drive
Cookeville, TN 38506
Ph.: 615-537-6181 Fax: 615-537-6813
Gage R&R and More -- A two-hour video on how to conduct, interpret and improve your gage studies. Includes average and range, ANOVA, bias, stability, linearity and range variable studies and short attribute study.
SPC Press/Statistical Process Controls
5908 Toole Drive, Suite C
Knoxville, TN 37919
Ph.: 423-584-5005 Fax: 423-588-9440
Books, videos and training aids focusing on quality and productivity improvement, specializing in the use of statistical tools.
9 Arrowhead Lane
Suffern, NY 10901
Ph.: 914-367-0525 Fax: 914-368-0377
Tapes and texts cover SPC, experimental design, regression and sampling, plus other quality engineering topics in a user-friendly mode. Excellent for passing ASQC certification exams or for self-education.
309 N. Market St.
Chattanooga, TN 37405
Ph.: 800-251-6018 Fax: 423-267-2555
A 24-year provider of training, both technical and safety, directed to plant operations, maintenance and vocational education worldwide. Hands-on hardware to support hydraulics, pneumatics, mechanical maintenance and precision measuring.
30 Hollenberg Court
St. Louis, MO 63044
Ph.: 314-291-1012 Fax: 314-291-3710
Telephone "Doctor" is the market leader in providing products and services to improve the performance of people on the telephone. Offerings include best-selling video series, CD-ROMs, books, audios and games.
4660 W. 77th St.
Edina, MN 55435
Ph.: 800-869-2000 Fax: 612-832-1270
The PLATO courseware contains more than 2,000 hours of instruction focused on improving workplace foundation and technical skills, including data skills, communication skills, applied math, quality fundamentals, reading for information and writing in the workplace.
6633 W. Howard St., P.O. Box 48718
Niles, IL 60714-0718
Ph.: 800-424-0364 Fax: 847-647-0918
Facilitated videos, video training programs, CBT, CD-ROM and workbook off-the-shelf materials. Topics include diversity, harassment and other human resource issues, leadership, change and employee development.
188 Continuing Education Complex
Winnipeg, MB Canada R3T 2N2
Ph.: 204-474-8037 Fax: 204-275-5465
The University of Manitoba offers an internationally recognized certificate in quality assurance management. This program consists of two courses and is offered in a convenient distance delivery format.
10340 Democracy Lane, Suite 204
Fairfax, VA 22030
Ph.: 800-845-0567 Fax: 703-691-2542
Introduction to ISO 9000, QS-9000 and ISO 14000 handbooks. All three handbooks are practical and affordable publications designed to help you understand the ISO 9000, ISO 14000 and QS-9000 processes.
99 Erie St.
Cambridge, MA 02139
Ph.: 617-497-7150 Fax: 617-354-3902
Software with templates and tips for problem solving, cause-effect analysis, decision making and implementation. Software tools for TQM and continuous improvement.
920 Hillview Court, Suite 190
Milpitas, CA 95035
Ph.: 408-942-5055 Fax:
Provides skill-based management training in the core areas of planning, relating, staffing, communicating, teaming and improving to support business strategies, objectives and employee development needs.
294 Queen St., Suite B
Acton, ON Canada L7J 2M2
Ph.: 519-853-0571 Fax: 519-853-4816
ISO kits (ISO 9000/QS-9000 and ISO 14000) contain baseline manuals, procedures, forms and an instruction guide for users to design, develop and implement quality or environmental management systems.
7500 Flying Cloud Drive
Eden Prairie, MN 55344
Ph.: 612-944-2880 Fax: 612-828-8835
Wilson Learning links human capability to strategy around the world. We impact client human resource issues with services, programs and measurement capabilities in innovation, teams and collaboration, leadership, interpersonal skills, sales and service, and customer satisfaction.
4401 6th St. S.W.
Cedar Rapids, IA 52404-4499
Ph.: 800-603-5396 Fax: 319-399-6457
Total quality education. Tools, leadership/management, human development, customers, teams, ISO 9000/Baldrige performance/recognition.
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Copyright 1997 QCI International. All rights reserved. Quality Digest can be reached by phone at (916) 893-4095.
Please contact our Webmaster with questions or comments.
March 1997 Quality Digest