Dirk Dusharme @ Quality Digest’s picture

By Dirk Dusharme @ Quality Digest

This issue is the first of three consecutive CMSC show-focus issues that highlight the yearly Coordinate Metrology Systems Conference. The CMSC is the largest U.S. trade show focused solely on large-scale 3-D metrology. Attendance has grown each year, with last year reaching nearly 600 attendees. All the key players in large-scale 3-D measurement are there representing every large-scale 3-D measurement technology, including laser scanners, structured-light scanners, laser radar, photogrammetry, theodolites, articulated arms, indoor GPS, and more.

Dirk Dusharme @ Quality Digest’s picture

By Dirk Dusharme @ Quality Digest

It’s almost like some retailers finally read the memo. They seem to now understand that customer service is the new differentiator. With quality levels and prices across almost all product categories nearly at par, it’s service that sets retailers apart--and smaller retailers have taken note.

Davis Balestracci’s picture

By Davis Balestracci

Eighty-four doctors treated 2,973 patients, and an undesirable incident occurred in 13 of the treatments (11 doctors with one incident and one doctor with two incidents), a rate of 0.437 percent. A p-chart analysis of means (ANOM) for these data is shown in figure 1.

by Nicolette Dalpino and Carey Wilson’s default image

By by Nicolette Dalpino and Carey Wilson

Short on News

NIST has developed the first detailed chemical analysis revealing what processing is needed to transform crude oil made from pig manure into fuel for vehicles and heating.
www.nist.gov/public_affairs/
techbeat/
tb2008_0610.htm#crude

Donald J. Wheeler’s picture

By Donald J. Wheeler

As Davis Balestracci frequently emphasized in his column, “RealWorldSPC,” published in Quality Digest for four years, it is fundamental to understand the context of the data before you begin to do any computations. It is the background for your data that determines how you should organize the data, how you should analyze the data, and how you should interpret the results of your analysis. Once you ignore the context, you’re like a train that has gone off the track, with the inevitable result.

Quality Digest’s picture

By Quality Digest

Curmudgeonly Customer Service

Quality Digest’s picture

By Quality Digest

Is “Good Enough” Good Enough?

Dirk Dusharme @ Quality Digest’s picture

By Dirk Dusharme @ Quality Digest

This, I swear, is a true story... mostly.

We own a washer and dryer combo unit made by a large home appliance manufacturer--let’s call them “Maytag.” The washer and dryer are in the company’s Neptune series. We’ve had them for about seven years and they’ve worked flawlessly, until recently.

About four months ago the washer started making an awful squealing noise when it went into the spin cycle. No problem, I thought. We have an extended warranty. I’ll just call the friendly Maytag repairman.