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By Lorri Hunt, Denise Robitaille, and Craig Williams

Editors note: The following is an excerpt of The Insiders’ Guide to ISO 9001:2008 , which was published November 1 by Paton Professional.

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By Quality Digest

 

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Quality improvement is a tough undertaking for even the savviest organization. There’s no need to go it alone, however. Quality system consultants and trainers can help keep you and your organization on the right path, and ensure that you’re current in your knowledge of best practices.

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By D. Z. Sokol and Robert Morris

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By Quality Digest


This is how our readers define quality. (Note: these definitions are straight from our database and have not been edited.)

"Quality itself has been defined as fundamentally relational:  'Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs.'

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By Robert Palumbo

Making sure that measuring instruments are properly calibrated is critical to quality manufacturing operations. A gauge that doesn't read accurately and repeatably can compromise the integrity of quality control and quality assurance documentation, and destroy confidence in measuring results. At their worst, inaccurate gauges can result in the production of nonconforming parts.

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By S. Bala

In its optimum form, Six Sigma is anything but simple or practical. Given its considerable upfront cost and ongoing complexity, it’s best viewed as a results-driven expedition of Homeric scope, one where the final destination is 3.4 defects per million opportunities. It’s not a journey for the faint-hearted. You must be seriously committed to pursuing it for the long term, or you’ll never recoup your sizable upfront investment, let alone enjoy a net return.

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By Peter Marriott

In the field of medical products, devices, and components, regulatory requirements and customer expectations are demanding. Throughout the world, manufacturers and their suppliers are expected to comply with the highest standards and regulations.

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By Gary Nesteby

Tough economic times are upon us. The leaders of the Big Three automakers have to stoop to driving their own cars, our nation’s leaders have to separate themselves into two parties, and the people affected by the layoffs have to go home and lead their families through troubled times. Which do you think is the toughest job and requires more leadership?

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By Roderick A. Munro, Ph.D