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By Hans Ericsson

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By William Dorner

Professional statisticians typically have powerful software at their disposal to perform advanced analyses and create slick graphs. But many professionals in the quality field don't enjoy that luxury. Faced with a limited budget, they must be resourceful with the software they already have. Besides, not everyone needs the capability to perform nonlinear regression with custom loss functions for maximum likelihood!

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By Quality Digest

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By George Pesansky

The challenge to increase productivity with fewer resources has lead to dozens of methodologies and toolkits to help organizations meet their objectives and become more profitable and effective.

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By John Klustner

 

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By Blaine Clapper

The need for control over manufacturing processes has never been higher than in today's environment. As this need has increased, so too has the requirement for better management of the equipment used to measure and control manufacturing processes. Fundamental to managing this equipment properly is ensuring that it's correctly calibrated and maintained.

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By Kevin Cacioppo

“The gulf between satisfied customers and completely satisfied customers can swallow a business.” —Harvard Business Review, November/December 1995

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By Lisa Renda

"You don’t get a second chance to make a first impression.” The sage who authored this axiom must have had call centers in mind.