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By Quality Digest

 

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Kicab Castaneda-Mendez’s default image

By Kicab Castaneda-Mendez

Bretta Kelly’s picture

By Bretta Kelly

Craig Cochran’s picture

By Craig Cochran

A few years ago, we had a mysterious scratching sound in our attic. My 5-year-old daughter was terrified, and everybody’s sleep was being interrupted on a nightly basis.

“We need to do something about the noise in our attic,” I told my daughter.

“No!” she cried. “Don’t go into the attic. It’s too scary.”

D. Z. Sokol and Robert Morris’s default image

By D. Z. Sokol and Robert Morris

Dennis R. Arter’s default image

By Dennis R. Arter

Three basic evaluation methods exist for any work activity: inspection, compliance auditing and management auditing. The first method, inspection, measures a process's output against certain characteristics. These characteristics, generally identified as form, fit and function, are specified, and the process output either possesses those characteristics or it doesn't. As a result, an inspection's outcome is always binary: pass or fail.