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By Nicolette Dalpino

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By Dirk Dusharme @ Quality Digest

You might notice that the copy of Quality Digest you’re holding in your hand is a little light. You’ve been telling us for years that we had too many advertising pages, so we delivered with fewer pesky ads to interrupt your reading pleasure. Is that customer service or what? Of course, we didn’t plan it that way.

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By Davis Balestracci

Eighty-four doctors treated 2,973 patients, and an undesirable incident occurred in 13 of the treatments (11 doctors with one incident and one doctor with two incidents), a rate of 0.437 percent. A p-chart analysis of means (ANOM) for these data is shown in figure 1.

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By Scott R. Playfair

Mammoet USA Inc., the United States division of Netherlands-based Mammoet, a worldwide leader in heavy lifting and transport, brought a challenging problem to P Squared Consulting of The Woodlands, Texas. A new management team, in place about a year, had set a very aggressive goal to triple the size of the division within three years through acquisitions and organic growth. However, with the legacy culture that team members inherited, they were not sure how to achieve this goal.

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By Dirk Dusharme @ Quality Digest

Why is it that we have to be at the end of our rope, all hope lost, and near death’s door, before we “see the light?” Near-death experiences; prison time; losing your job, your house, your family; all seem to clarify our focus about where we’ve gone wrong and how we can do better. Once there’s no way to go but up, confession, repentance, and forgiveness all seem so easy.

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By Quality Digest

Is “Good Enough” Good Enough?

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By Hilton Hammond and Jeff Neuner

Gems Sensors & Controls, of Plainville, Connecticut, designs and manufactures a broad portfolio of liquid level, flow, and pressure sensors, miniature solenoid valves, and pre- assembled fluidic systems to exact customer requirements. The large number of configurable products, and the company’s high production volumes, create complex testing requirements. For example, many AC and DC voltages and resistance measurements need to be performed on the large number of different liquid level sensors that are built on a flexible production line.

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By Quality Digest

Why, Why, Why, Why, Why

I agree with Craig Cochran that complex problems are difficult to solve or tackle using the 5 Whys method (“Don’t Fail Your Customers With the Five Whys,” February 2009). Companies and consultants have a tendency to want to use the 5 Whys method as a pill for all illnesses.

Another problem with the 5 Whys method is that by the time you get to the fifth why, the root cause of a problem inevitably ends up being something along the lines of “the employee causing the error is not motivated.”

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By Dirk Dusharme @ Quality Digest

After spending this summer attending several trade shows, marveling at equipment that can capture a 3-D point cloud of an entire Airbus A380 to within a few thousandths of an inch accuracy, or measure surface defects of a cylinder wall to within fractions of a micron, it’s easy to fall into the trap of regarding measurement equipment as the semi-autonomous guardians of precision. Push a button, and voilà--red light, yellow light, green light--scrap it, rework it, use it. Why, a monkey could do this job!