Craig Cochran’s picture

By Craig Cochran


Because information in document form drives nearly every action in any organization, the ability to control this information usually means the difference between success and failure. Thus, document control remains the single most critical quality assurance discipline. As with many other systems, document control is more successful if it's simple, intuitive and user-friendly. And the first step toward this end is deciding exactly which documents need to be controlled.

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By Paul W. Ingallinera

Imagine that you oversee the quality control department for a small lug nut manufacturer that supplies the major U.S. automakers. One night, as you're watching the news, the station features a story about a car that lost one of its wheels while traveling more than 55 miles per hour. The car hit a guard rail, and all persons in the vehicle were badly injured. The ensuing investigation determines that the wheel failed because its lug nuts sheered off.

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By Dirk Dusharme @ Quality Digest

The quality industry offers a number of terrific events during the course of the year, but none is more informative, entertaining, and intimate than the Coordinate Metrology Systems Conference. This year’s CMSC occurs in Charlotte, North Carolina, July 21 through July 25. As always, the event is packed with activity, including a bustling exhibition hall, unique off-site events (a tour of Richard Childress Racing is included this year), and white paper presentations demonstrating the latest advances in portable coordinate metrology.

Craig Cochran’s picture

By Craig Cochran

A few years ago, we had a mysterious scratching sound in our attic. My 5-year-old daughter was terrified, and everybody’s sleep was being interrupted on a nightly basis.

“We need to do something about the noise in our attic,” I told my daughter.

“No!” she cried. “Don’t go into the attic. It’s too scary.”

Lorri Hunt, Denise Robitaille, and Craig Williams’s default image

By Lorri Hunt, Denise Robitaille, and Craig Williams

Editors note: The following is an excerpt of The Insiders’ Guide to ISO 9001:2008 , which was published November 1 by Paton Professional.

Quality Digest’s picture

By Quality Digest

 

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Quality improvement is a tough undertaking for even the savviest organization. There’s no need to go it alone, however. Quality system consultants and trainers can help keep you and your organization on the right path, and ensure that you’re current in your knowledge of best practices.

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By D. Z. Sokol and Robert Morris

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By Quality Digest


This is how our readers define quality. (Note: these definitions are straight from our database and have not been edited.)

"Quality itself has been defined as fundamentally relational:  'Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs.'

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By Robert Palumbo

Making sure that measuring instruments are properly calibrated is critical to quality manufacturing operations. A gauge that doesn't read accurately and repeatably can compromise the integrity of quality control and quality assurance documentation, and destroy confidence in measuring results. At their worst, inaccurate gauges can result in the production of nonconforming parts.