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By John Klustner


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By Charles Wells

Most in the electronic manufacturing services industry are acutely aware of the growing problem of counterfeit and substandard electronic components within the supply chain, as well as the headaches that they cause.

Although industry and governments are working diligently in addressing counterfeit abatement, you may already have one of the most useful tools in combating phony parts in place right on your production floor.

Craig Cochran’s picture

By Craig Cochran

Because information in document form drives nearly every action in any organization, the ability to control this information usually means the difference between success and failure. Thus, document control remains the single most critical quality assurance discipline. As with many other systems, document control is more successful if it's simple, intuitive and user-friendly. And the first step toward this end is deciding exactly which documents need to be controlled.

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By Kevin Cacioppo

“The gulf between satisfied customers and completely satisfied customers can swallow a business.” —Harvard Business Review, November/December 1995

Lorri Hunt, Denise Robitaille, and Craig Williams’s default image

By Lorri Hunt, Denise Robitaille, and Craig Williams

Editors note: The following is an excerpt of The Insiders’ Guide to ISO 9001:2008 , which was published November 1 by Paton Professional.

Jeffrey H. Eves and Tim Hack’s default image

By Jeffrey H. Eves and Tim Hack

The term “global” is ubiquitous in our daily lives. Like the economy, human rights, and peace, the environment is often discussed in global terms because that’s the only way to bring about profound change. Now, global warming--even though its full extent is unknown--has brought a sense of urgency to improving the environment.

S. Bala’s picture

By S. Bala

Gil Zweig’s picture

By Gil Zweig

Paul W. Ingallinera’s default image

By Paul W. Ingallinera

Imagine that you oversee the quality control department for a small lug nut manufacturer that supplies the major U.S. automakers. One night, as you're watching the news, the station features a story about a car that lost one of its wheels while traveling more than 55 miles per hour. The car hit a guard rail, and all persons in the vehicle were badly injured. The ensuing investigation determines that the wheel failed because its lug nuts sheered off.

David A. Kenyon’s default image

By David A. Kenyon

In today’s business environment, any organization that wishes to exceed customer expectations and stay competitive needs a long-range strategic plan. This plan must be forward-looking, visionary, and achievable, while at the same time striving toward continuous improvement of the organization’s key business processes. The organization must, in effect, keep both hands on the wheel to move forward successfully. The hoshin strategic planning process in use at Hewlett-Packard Co.