Thomas Pyzdek’s default image

By Thomas Pyzdek

Jack E. West’s picture

By Jack E. West

ISO 9001’s subclause 8.3 is intended to prevent inadvertent use or installation of nonconforming product. A primary requirement of this subclause is to ensure effective implementation of processes that prevent unintended use or delivery of product that doesn’t conform to requirements. This simple requirement makes business sense because one of the worst things an organization can do is unwittingly provide its customers with product that doesn’t meet requirements.

H. James Harrington’s picture

By H. James Harrington

As I’m writing this column, the U.S. government is debating the approval of a trillion-dollar-plus stimulation package, the Dow Jones average has dipped into the 7,000 range, hundreds of thousands of people were laid off work last week, and poor-performing companies throughout the United States are looking to the government to take money from the well-managed companies so they can continue to perform poorly.

Scott M. Paton’s default image

By Scott M. Paton

Scott M. Paton

“It was the best of times, it was the worst of times…” So begins A Tale of Two Cities , Charles Dickens’ epic novel. Dickens’ words are just as apropos to today’s uncertain times as they were during the French Revolution, when the novel is set.

Tom Pyzdek’s picture

By Tom Pyzdek

Over the years I’ve lost count of how many times I’ve heard the lament, “We don’t have management support!” I sympathize. Lack of management support is without a doubt one of the prime causes of failed process and quality improvement efforts. Without leadership backing, any organizationwide initiative is ultimately doomed. This column will explain why it’s not enough to ask for support in general. If you’re not very specific, you might find that the management support you asked for ends up killing you with kindness.

Tom Pyzdek’s picture

By Tom Pyzdek

John E. (Jack) West ’s default image

By John E. (Jack) West

Without a doubt, the most significant issues about implementing the control requirements in section 7 of ISO 9001 have been related to subclause 7.3 on design and development.

Scott Paton’s picture

By Scott Paton

By the time you read this, the new version of ISO 9001 should be out. ISO 9001:2008 is the result of years of work by an international team of volunteer experts. These dedicated men and women gave up hundreds of hours of their time and traveled to locations around the world, usually at their own expense, to revise the standard.

The revision process began almost as soon as the year 2000 version of the standard was published. In fact, work on the next revision of the standard--slated for the year 2015--has already begun.

Denise Robitaille’s picture

By Denise Robitaille

A couple of months back I was watching “Are You Smarter Than a Fifth Grader?”--one of the more enjoyable game shows in recent memory. The premise is that the contestants should be able to answer the questions, since it’s stuff we learned during or prior to the fifth grade--nothing deceptively clever or arcane; just facts and information, history, science, grammar, and current geography. The questions get harder as you move from the first to the fifth grade, with correspondingly higher monetary prizes.

Scott Paton’s picture

By Scott Paton

As of this writing (mid-July 2008) gasoline at my local Chevron station is selling at $4.57 per gallon; rows of giant SUVs sit unsold at the local car dealers; my home energy bill for month of June was $527; airlines are parking jets, dropping routes, and charging passengers for checking bags and seat selection; politicians argue over drilling offshore, building new nuclear power plants, and installing wind farms off the scenic shores of famous politicians’ homes; and, somewhere, Al Gore is smiling.