All Features
Manufacturing is getting easier in many ways, at least as far as the technology is concerned. For example, machine tools are simpler to program and operate, rapid prototyping means that product development is faster and cheaper than ever, and user-friendly CAD software may even negate the need for…
Davis Balestracci
During my recent travels, I have noticed an increasing tendency toward formalizing organizational quality improvement (QI) efforts into a separate silo. Even more disturbing is an increasing (and excruciating) formality. Expressions such as “saving dark-green dollars” are creeping into…
Angelo Lyall
Most organizations are reluctant to set prices too low or too high because exceeding the boundaries on either side yields damaging consequences. If we accept that, to succeed in the long run, a firm should make decisions that result in positive economic profit (in this case “economic profit” is…
GKS Global Services
Jamie Goldstein from Newton, Massachusetts, was 15 years old and an aspiring car designer when he sculpted an elaborate car design in clay. Having the foresight to create a design portfolio of his work, he wanted to make a more durable model of the clay car, painted and detailed. Modeling clay was…
Akhilesh Gulati
The economy is uncertain, pessimism is rife in businesses, and many are standing around waiting for things to happen. However, complacency does not send a positive message to customers, colleagues, and employees. It is also not conducive to getting workforce input and buy-in to move in new…
Maribeth Kuzmeski
Once upon a time, customer service meant more than pressing 2 to wait (and wait and wait) for “the next available representative.” Companies valued those who bought their goods and services and went the proverbial extra mile to make them happy. Today we’re more likely to hear how a company has…
The Un-Comfort Zone With Robert Wilson
“Security is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is either a daring adventure, or nothing.”
These are the words of the woman who became the poster…
Jon Miller
Leaders lead. Or do they? There is not always a cause-and-effect relationship between leadership actions and follower behavior. Not all leaders succeed at pulling people along in the same direction. If a leader needs to drive people in a direction, keeping the fringes from straying too far from…
Andrew Reich
Looking for a new factory to work with in China can be daunting. With pressures from poor rice production on the rise and labor throughout China unstable, more China-based manufacturers are closing shop every day.
For these reasons I think it’s an opportune time to review the key aspects and goals…
Martin VanDerSchouw
All organizations can slot their activities into one of two categories: projects or new initiatives, and operations. Everything falls into one of those. To succeed, an organization must do both very well, and both must be supported by strong leadership, discipline, and visibility from top…
Michelle LaBrosse
I was recently watching the movie “When Harry Met Sally,” and there’s that funny scene where Harry tells Sally that she’s high maintenance:
Harry Burns: There are two kinds of women: high maintenance and low maintenance.
Sally Albright: Which one am I?
Harry: You’re the worst kind; you’…
NIST
With growing interest in using nanoparticles for everything from antibacterial socks to medical imaging to electronic devices, the need to understand the environmental, health, and safety risks of these particles also grows. Researchers at the National Institute of Standards and Technology (NIST)…
Robert I. Sutton
Recently, I wrote a list of “12 Things Good Bosses Believe.” Now I want to delve into the ninth belief mentioned in that article: “Innovation is crucial to every team and organization. So my job is to encourage my people to generate and test all kinds of new ideas. But it is also my job to help…
During the past few years, I’ve found myself encountering more customers requiring gauge repeatability and reproducibility (GR&R) studies performed on thread gauges. When I say, “thread gauges,” I’m really referring to indicating thread gauges; you might refer to them as “snap gauges” or “tri-…
Bob Cramblitt
When the NASA Discovery space shuttle launches in November, there will be dozens of upgrades and safety modifications, but one thing will remain unchanged from every mission during the last five years: 3-D scanning and processing will be used to help ensure the safe return of astronauts to Earth…
Steven Ouellette
Last month I wrote about how the random sampling distribution (RSD) of various sample statistics are the basis for pretty much everything in statistics. If you understand RSDs, you understand a lot about why we do what we do in hypothesis testing, inferential statistics, and estimation of…
Laser Design Inc.
RavenWorks, a Maple Grove, Minnesota, company known for its automotive machining and testing business, is launching its own line of automotive parts. RavenWorks’ employees, who are hot-rod enthusiasts, saw a need in the market for replacement parts for vintage vehicles. They decided to carefully…
Taran March @ Quality Digest
Although it takes longer to say, “Do we really need a leap second?” than to allow one to come and go, the ongoing wrangle over these troublesome if fleeting moments has spanned a decade now. Most of the debate has occurred off the clock, at least as far as everyday living goes. Alarms continue to…
Miriam Boudreaux
If you have ever wondered what the difference was between a gap analysis, an internal audit, or a pre-assessment, you might not be alone. When trying to figure out whether your company meets the requirements of a standard, such as one the International Organization for Standardization (ISO),…
Tripp Babbitt
W. Edwards Deming did a great disservice. He left a prescription for what the United States should do to improve government, manufacturing, and service. The prescription is composed of his 14 Points and Seven Deadly Diseases (which later became his System of Profound Knowledge), and he learned…
J. LeRoy Ward
Organizations that struggle with outsourced projects which have gone bad or failed completely usually cite vendor management issues as the reason. It’s as if the vendor is always to blame, and the buyer is completely blameless. Rarely is this the case. Upon closer inspection, and in nine out of 10…
Donald J. Wheeler
In my August column, “How to Turn Capability Indexes Into Dollars,” I defined the effective cost of production and use and showed how it can be obtained directly from the capability and performance indexes. In this column, I will show how these indexes can be used to estimate the benefits to be…
Bill Kalmar
This is a story that, if columns in Quality Digest Daily had a rating, would be rated PG 13—not suitable for children and sensitive adults. As the story progresses, you will see why. You have been warned.
As you may have surmised from previous columns, I have been retired since 2003. Therefore…
Denise Robitaille
Trepanning is the process of drilling a hole in the skull. It was practiced as far back as 10,000 years ago. Archaeological artifacts lend credence to the lore that the process was used by some cultures to expel evil spirits. Apart from that occult-ish application, the process has been used for…
(Donnelly Custom Manufacturing: Alexandria, MI) -- Despite the more than 60 years since training within industry (TWI) was created in the United States to ramp up production of war materiel during World War II, implanting TWI skills in an organization still takes great planning and effort. Patrick…