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Viewpoint: Mike Micklewright

Video Information

Commentary by Mike Micklewright.

ISO 9001:2008 doesn't go far enough.




Yes, but.....

I like what Mike has to say because it is not Deming Dogma. He is not creating the Church of Deming, Six Sigma or LEAN. He is spreading the word of basic principles. That means that Mike is one of the guys who get it. Mike does not follow the rules, he follows the principles. Just as Shewhart advanced the principles of those who came before him, and Deming advanced the principles of Shewhart et al; Mike is advancing the principles of Deming et al. The first question is are we now in the crisis that will provide the spark for cultural change? Deming found it twice, once during WWII and once in Japan. Maybe we are. However, in a capitalist culture, quality and continuous improvement must be competetive advantages, not something mandated by a government. The disciplined management culture that produced the Demings and Druckers was sacrificed with the end of World War II. It has taken five decades to eliminate the gains made over the previous ten decades. Six Sigma and LEAN are batched to test ROI because we are capitalists and we measure success by output each quarter. Principles, like facts, are stubborn things. Those who think we can turn things around with heroic efforts in a short period has failed to learn anything from Shewhart, Deming or history.

8 QM Principles: Where's the Beef?

Yes, I have wondered for years where the 8 principles tie in to the ISO 9001 standard, excepting of immense levels of creative interpretive license. Mike hit the bullseye with his comments on the Leadership principle lacking sustance in the 9001 standard (up to and including the 2008 version). As far as the comments on the "mutually beneficial supplier relationships" principle, he only hit the second ring. Where's the factual data (i.e. QM Principle 7) that proves you can't "offshore" supply contracts and build mutually beneficial supplier relationships? Does the last principle mean to say "mutually beneficial domestic supplier relationships"?

Mike is exactly on target.

Hallelujah! Mike is exactly on target. With the ISO 9001 standard coming under such fire the last couple of years as not ensuring and assuring quality of products, and with it's mantra of continual improvement, why was it not substantially improved? Clearly Leadership and Mutually Beneficial Supplier Relationships are areas lacking in the standard. For the most part, the standard is about Management processes, not Leadership. and Mutually Beneficial Supplier Relationships is barely touched in section 7.4. We have benchmarks that could have been used to help provide guidance in these areas, such as the Malcolm Baldridge Award Criteria in the U.S.A. and other processes in other countries. Why not drive improvement? With many quality professionals recognizing the absence of substance in the standard regarding Leadership and Supplier Relationships, why did the TC 176 chose not to address these issues?? No pain, no gain.

Viewpoint by Mike Micklewright

You hit the nail on the head with that one. You should be running for a government office or training people
who are in government now.

Quality Digest - Streaming Video

The new streaming video feature of the on-line Quality Digest is a "Quantum Leap" for Quality Digest.

Particularly enjoyed the viewpoint of Mike Micklewight. Hope to see lots more from Jack West, Craig Cochran, and other contributors. This will be a most positive tool behind better understanding of the ISO 9000 series of standards and their potential value.

Streaming Video

Steaming video may be a "Quantum Leap" for you my colleague, however a bust for us behind double company firewalls that sap the desire to wait another 20 minutes for the load to show. The tease that the 2008 Rev of ISO9001 is not enough, was that itself and will go unrequited. Love the fact that QD magazine went online but... I feel so alienated, deprived maybe. Enjoy - Mel

Rage against the machine

yeah. Firewalls take all the fun out of having a computer at work. I mean, why give us a computer if we can't surf por... uhh... educational materials related to our job.