(Productivity Press: Boca Raton, FL) -- Building on the success of Mark Graban’s Shingo Prize-winning first edition in 2009, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition (Productivity Press, 2011), explains how to use the lean management system to improve safety, quality, access, and morale while reducing costs. Lean health care expert, Mark Graban, examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety.
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The new edition of this bestseller begins with an overview of lean methods. It explains how lean practices such as value-stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes:
• New and updated material on identifying waste, A3 problem solving, employee suggestion management, and strategy deployment
• New case studies—including a new kanban case study (Northampton General Hospital) and another that ties together the themes of standardized work, kanban, 5S, visual management, and lean leadership for the prevention of patient harm
• New examples and updated data throughout, including revised chapters on patient safety and preventing medical errors
Detailing the steps needed for a successful transition to a lean culture, the book provides the understanding of lean practices—including standardized work, error proofing, root-cause problem solving, and daily improvement processes—needed to reduce common hospital errors. The balanced approach outlined in this book will guide you through the process of improving quality of service while reducing costs in your hospital.
“Whether it is the ThedaCare story… Seattle Children’s… or Virginia Mason, the answer is in: lean works,” says John Toussaint, M.D., and CEO of ThedaCenter for Healthcare Value. “The question now for all of you is how are you going to do it? What is the leadership model required? There will be many questions, and I believe starting with Mark Graban’s updated book, Lean Hospitals, is a good first step. This book lays out the nuts and bolts of the lean methodology and describes the more difficult challenges, which have to do with managing change. I wish I could have read this in 2004, as it might have prevented some of the mistakes we made in our lean transformation journey.”
About Mark Graban
Mark Graban is a consultant, author, keynote speaker, and blogger in the world of lean health care. Graban is an experienced consultant and change agent, with a background in industrial and mechanical engineering and an MBA from the MIT Sloan Leaders for Global Operations Program. Prior to health care, he worked in multiple industries, including automotive at General Motors, electronics at Dell, and industrial products at Honeywell.
Since August 2005, Graban has worked exclusively in health care, where he has coached lean teams at client sites in North America and the United Kingdom, including medical laboratories, hospitals, and primary care clinics. His motivation is to apply lean and Toyota Production System principles to improve quality of care and patient safety, to improve the customer/patient experience, to help the development of medical professionals and employees, and to help build strong organizations for the long term.
From June 2009 to June 2011, Graban was a senior fellow with the Lean Enterprise Institute (LEI), a nonprofit educational organization that is a leading voice in the lean world. In this role, Graban also served as the Director of Communication and Technology for the Healthcare Value Network, a collaboration of health care organizations from across North America, a partnership between LEI and the ThedaCare Center for Healthcare Value. He continues as an LEI faculty member.
In June 2011, Graban joined the software company KaiNexus as its chief improvement officer, to help further the company’s mission of “making improvement easier” in health care organizations, while continuing his other consulting and speaking activities.
To interact with Graban and the lean health care community, visit www.leanhospitalsbook.com.
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