(Productivity Press: Shelton, CT) -- Demystifying the application of lean methods is the goal behind author Drew Locher’s Lean Office and Service Simplified: The Definitive How-To Guide from Productivity Press.
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The book goes beyond the basic tools to detail the key concepts of lean as they apply to office and service environments. It begins by discussing value-stream management, followed by chapters on standard work, flow, level pull, and visual management.
The book covers essential lean tools, including 5S and mistake proofing. It breaks down lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies readers with specific how-to methodologies. Providing detailed examples throughout, the text illustrates the functions found in most service organizations, as well as the administrative areas of manufacturing companies.
Drawing on more than two decades of practical experience, the author provides implementation strategies on a function-by-function and department-by-department basis. He examines the most common obstacles that readers are likely to encounter and supplies strategies to address those obstacles. The text includes a toolbox of helpful forms, charts, checklists, templates, and work sheets to help kick-start your lean implementation efforts.
About the author
Drew Locher is currently managing director for Change Management Associates (CMA). CMA provides various business improvement consulting and organizational development services to industrial and service organizations. Locher received a bachelor of science in mechanical engineering from the University of Delaware, as well as a master of science in electrical and computer engineering from Drexel University. He has also received a master of business administration from Cornell University.
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