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Content by
Emily Safrin
How to Win at Customer Service
Three strategies for converting customers into brand devotees
Wed, 11/20/2019 - 12:02
When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in two people so frustrated they were on the verge of a breakdown?…
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