Tripp Babbitt is a systems thinking interventionist who helps service executives improve service using nonconventional methods. His 18-year-old company, Bryce Harrison Inc., engages with service organizations (public, private, and the service side of manufacturing). Babbitt is currently working with the Vanguard Method conducting corporate and government interventions. For further information go to www.newsystemsthinking.com or his blog at http://blog.newsystemsthinking.com.