Philip Crosby Associates gives companies the culture, tools, methodology and results-focused support to become capable organizations. PCA works with clients to install the culture of prevention that forever altered the business landscape when quality management guru and PCA founder Philip Crosby published Quality is Free in 1979. Partner company The Capability Group helps clients by further reducing costs, enhancing quality and promoting growth. For more information, or to sign up for its free business process improvement newsletter, “Take Ten Minutes,” visit http://www.taketenminutes.com or call (800)223-3932.