Tue, 03/26/2024 - 12:02
Organizations that use “stay bonuses” as a retention tool could be making a huge mistake. Instead of letting poor performers go, they pay tons of money to keep them.
It’s been a rough year in the market. Let’s hit rewind and explore some underlying…Tue, 03/19/2024 - 00:03
It’s important to have customer-friendly policies if you want to have a great customer service culture. Your policies drive team behaviors, so be sure they’re consistent with the brand you want to put forward.
I’m going to hark back to my recent…Wed, 03/06/2024 - 12:01
Many people proclaim they are gurus, ninjas, and other silly titles. Giving yourself such a title can cause people to lose respect for you, and it can cost you credibility.
Titles matter. A lot. So do email addresses and signature blocks. As…Tue, 02/27/2024 - 12:03
Managers who establish clear expectations and rules that are communicated to team members find it easier to deal with employees when they violate those rules.
What follows is an excerpt from my book One Piece of Paper: The Simple Approach to…Mon, 02/12/2024 - 12:03
Is the customer really always right? We throw that comment around haphazardly without truly considering the ramifications of such an approach. I’d submit that they’re not. There are plenty of times the customer is wrong (and sometimes, very much so…Tue, 01/30/2024 - 12:03
If you have a new business idea, I’m excited for you. If you ever want to get it off the ground, however, be sure you have a problem. A real problem. I know that sounds cryptic. Allow me to explain.
When I hear a new pitch, the first question I ask…Tue, 01/23/2024 - 12:03
By eliminating low-value work from your life, you can focus on more important things. Get rid of difficult customers and focus on driving your business instead.
To get your new year started right, I’d like to share with you what I’ve been taught by…Wed, 01/10/2024 - 12:03
Your legal department is screwing up. Royally.
You work hard to build relationships with other businesses. How many hours do you invest getting closer to partners, customers, and suppliers? And then that wonderful handshake happens, and it’s time…Tue, 01/02/2024 - 12:03
My favorite time of year is rolling around (and no, it’s not the holidays with their nauseatingly excessive tinsel-before-turkey consumerism). I’m talking about the time for end-of-year progress reviews. They’re those agonizing, mandatory, and often…Mon, 12/18/2023 - 12:03
It’s hard asking for help. Getting rejected stings. But by not asking, you’re probably missing out on some great opportunities.
I don’t know about you, but when I was growing up I was a little bit of a dork. OK, OK... a huge dork. I sold comic…