Books: Five Ways to Turn Angry Clients into Happy OnesHow to transform customer frustration into a stronger business relationship—one that lasts a long time.
Thu, 10/15/2009 - 05:30
Five Principles for Turning Clients into Loyal FansDon’t look for perfect clients; create them
Wed, 09/15/2010 - 15:35
When “At Your Service” Fails: Six Steps to Service RecoveryDon’t wait for the third complaint to work out a customer service kink
Tue, 11/23/2010 - 06:47
’Tis the Season (for P#ss@d-Off Customers)Now’s the time to over-service customers and right any wrongs fast
Fri, 12/17/2010 - 07:07