Denise E. Robitaille, principal of Robitaille Associates, is committed to making your quality system meaningful. Through training, Robitaille helps you turn audits, corrective actions, management reviews, and processes of implementing ISO 9001 into value-added features of your company. She’s an RABQSA-certified lead assessor, ASQ-certified quality auditor, ASQ Fellow, and a member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She’s the author of numerous articles and several books, including The Corrective Action Handbook and The Preventive Action Handbook, and a co-author of The Insider’s Guide to ISO 9001:2008, all published by Paton Professional.