Content By Steven Ouellette

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By: Steven Ouellette

Why is improving quality so important? Why not spend our money on something else in the business? I know it seems a little odd to ask this, especially to readers of Quality Digest, but could those not initiated into the mysteries of the quality gurus be right? Is getting it “out the door” the only thing that matters? Or is there a pragmatic reason why we work so hard on improving quality? Give me a few moments of your time, and I think I can prove to you why making quality better makes you more money.

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By: Steven Ouellette

“It is what it is.” I’m hearing that a lot now. I’m OK with it if someone is using it as a shortcut to mean something like the Serenity Prayer. But more and more, I’m hearing people use it in a way that sounds like an expression of helplessness and futility.

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By: Steven Ouellette

Last article, I wrote about the importance of correctly classifying variables as part of the research design process, and discussed the benefits of the hugely useful, but oft-neglected, blocked variables. As part of my ongoing crusade against poor experimental designs, and the people who love them, let’s finish this one up.

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By: Steven Ouellette

Yesterday in “Blocking Out the Nuisance, Part One,” we saw the results of an experiment done by That Guy Over There that didn’t control for the environmental variable of humidity. There was a lot of variability in that experiment, so we didn’t see a whole lot of improvement to be made. I also gave you the data from a blocked design that you created which controlled for humidity.

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By: Steven Ouellette

No, I am not writing about going, “Lalalalala! I can't hear you!” when someone is trying to tell you bad news. In the last couple of articles, we have been exploring how to properly perform research in industry. In this one, we will take a look at how you can handle variables in the real world that just get in the way, but still need to be dealt with. And there is a Really Important Thing partway through this article that will save you a lot of money.

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By: Steven Ouellette

Let's face it—many industrial researchers, including Six Sigma Black Belts, do a terrible job of planning the research they need to do to perform their jobs efficiently. See that guy over there? Yeah, he is the one I am talking about, so you should read this article so you can help the poor bloke. In my last couple of articles I have been covering a process to plan a research study—in this one we continue with the planning phase and confront an often neglected step for good experimental design—nuisance variables.

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By: Steven Ouellette

Last month I showed you a process to use to save money, time, and sanity when doing any type of research, including applied problem solving and quality improvement (“Don’t Design the Experiment Until You Research the Process”), However, I didn’t have room to go through the steps to show you how it works. That’s exactly what I am going to do now.

Again, here is the cycle I’ll be using.

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By: Steven Ouellette

Although we may use the define, measure, analyze, improve, control (DMAIC) mnemonic to help guide us through our problem solving, that doesn’t really give us a lot of specific direction (as I bemoan in my Top 10 Stupid Six Sigma Tricks No. 4). Good experimental design technique is critical to being able to turn problems into solutions, and in my experience Black Belts have not been introduced to a good process to do this.

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By: Steven Ouellette

“Come and listen to a story ‘bout a man named Ned / a poor Texas Sharpshooter barely kept his family fed. Then one day he was shootin’ at his barn / and he came up with a plan to spin a silly yarn. ‘Specifications,’ he said, ‘making of… the easy way.’ ” What do a Texas sharpshooter and specifications have to do with each other? And what do you do when your humble author has an old TV show theme song stuck in his head? Let’s find out…

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By: Steven Ouellette

With the announcement of another Toyota recall, it seems that everyone and their dog have an opinion about Toyota, and some of them might even be drawing the right conclusions. While everyone is allowed to have opinions (not the dogs—on quality matters I don't trust entities that consider cat poo a delicacy), it’s interesting to note that Toyota’s was not the biggest recall, not even the biggest in recent memory. So why do they get all the bad press—and what does it mean for quality?

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