Content By Edward D. Hess

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By: Edward D. Hess

Innovation is a popular buzzword in the business world today. Everyone wants to be the next Apple or Facebook, revolutionizing their products and services by creating the next iPad or Zappos-style service model. But they don’t. They can’t.

Most companies pump out the same old gadgets and services, placing more of a focus on cost and efficiency than creativity. They are so tied to Wall Street’s demands to “grow or die” that they are rarely able to get a fresh idea into the starter phase.

Edward D. Hess’s picture

By: Edward D. Hess

These days small-business owners are faced with the difficult task of doing much more with a lot less. But even though they might be making cuts to their prices and budgets, now is not the time to start cutting great customer service out of their business plans.

Edward D. Hess’s picture

By: Edward D. Hess

For many, achieving the American Dream means taking control of their destiny, quitting their 9 to 5, and opening the doors to their very own business.

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