Content By Laurel Thoennes

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By: Laurel Thoennes

In Streamlined Process Improvement (McGraw-Hill, 2011), H. James Harrington has optimized his well-known Business Process Improvement methodology so that it generates faster, major improvement in key processes of your operations. This book is about process redesign and focuses on doing the right things at the right time.

Laurel Thoennes’s picture

By: Laurel Thoennes

In 2003, Subir Chowdhury realized his company needed to change and tailor its tools and services to fit each of its client’s circumstances. His colleagues and employees developed the management approach called LEO—for listen, enrich, and optimize—which has been transforming people and organizations ever since.

Laurel Thoennes’s picture

By: Laurel Thoennes

“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes.

“With personal kanban you visualize your work, it becomes tangible, you get kinesthetic feedback, it’s flexible, contextual,  and it promotes completion and clarity,” said Kara. “To-do lists don’t.”

Laurel Thoennes’s picture

By: Laurel Thoennes

The 2011 International Shingo Prize Conference & Workshops are ready, set, and going this week in Covington, Kentucky, at the Cincinnati Northern Kentucky Convention Center. The main conference is Wednesday and Thursday, March 30–31, featuring dynamic learning sessions with expanded networking opportunities for more one-on-one time with the speakers and Shingo Prize recipients.

Laurel Thoennes’s picture

By: Laurel Thoennes

The 2011 International Shingo Prize Conference & Workshops are ready, set, and going this week in Covington, Kentucky, at the Cincinnati Northern Kentucky Convention Center. The main conference is Wednesday and Thursday, March 30–31, featuring dynamic learning sessions with expanded networking opportunities for more one-on-one time with the speakers and Shingo Prize recipients.

Laurel Thoennes’s picture

By: Laurel Thoennes

Have you considered implementing Six Sigma in your organization? You may have searched the internet for books about Six Sigma, signed in so you could “look inside,” but that’s as far as you went.

Laurel Thoennes’s picture

By: Laurel Thoennes

There is a group effort commencing beneath the English city of Nottingham with a main goal of assessing the archaeological importance of nearly 500 man-made caves that were cut into the sandstone during medieval times and possibly earlier. The caves have served many purposes from housing dungeons, beer and wine cellars, malt-kilns, tanneries, and even a bowling alley, to serving as air-raid shelters, sand mines, and summer homes.

Laurel Thoennes’s picture

By: Laurel Thoennes

Laurel Thoennes’s picture

By: Laurel Thoennes

The term “never events” refers to particularly shocking medical errors that should never occur (e.g., wrong-site, wrong-patient, wrong-procedure surgeries). There are other terms used in official capacities for such errors, but none have captured the nation’s attention or perhaps done more toward improving patient safety as never events.

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