(Gartner: Egham, United Kingdom) -- As familiarity with social media grows, customers’ expectations about how organizations will use these channels are evolving, according to Gartner Inc. By 2014, organizations that refuse to communicate with customers by social media will face the same level of wrath from customers as those that ignore today’s basic expectation that they will respond to emails and phone calls.

Chief information officers and IT leaders must address three key implications of the “post-PC” era, as workforces and consumers increasingly access IT applications and content through mobile devices, according to Gartner Inc., an information technology research and advisory company.

(Gartner: Stamford, CT) -- The Gartner Security and Risk Management Summit 2012 is the premier conference and meeting place for IT and business executives responsible for creating, implementing, and managing a proactive and comprehensive IT strategy for information security, risk management, compliance, business continuity management, IT disaster recovery, and business resiliency.

Business process management (BPM) delivers significant benefits to organizations, but some have faced many problems due to wrong turns along the way, according to Gartner analysts. They have identified five BPM threats that business process improvement (BPI) leaders need to be mindful of as organizations progress with their BPM initiatives.