Content By Miriam Boudreaux

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By: Miriam Boudreaux


Have you ever been through an audit to an ISO standard? If you have, then you probably know about a set of questions that are frequently asked during audits against various ISO standards. No one can predict all of the questions that an auditor will ask, but you can bet that that following five will be among them.

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By: Miriam Boudreaux

Have you ever wondered how most politicians are made? Where do they come from? It’s as if they live in a different dimension than the rest of us. They are definitely different from average quality folk. In fact, good quality professionals are the antithesis of most politicians. Explore with me, if you will, the differences between these two species of individuals that exist, unfortunately, with disproportionate power in this world.

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By: Miriam Boudreaux

No matter how much effort we put into meeting a quality standard’s requirements for continual improvement, there are times when we are not sure whether to call for a corrective action. Although there is no instrument that points to yes or no and determines when a corrective action is needed, I have a few simple rules to make your decision easier and a bit clearer.

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By: Miriam Boudreaux

When implementing a new management system based on ISO standards, experts usually invoke the grandfather clause as a way to relieve the enforcement of some requirements. When, where, and how often can the grandfather clause be invoked?

The grandfather clause is a statement that an organization makes to declare that, before a specific date, certain individuals or processes do not comply with company rules or regulations.

The grandfather clause has three basic components: [Individual/process] + [area of grandfathering] + [date].

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By: Miriam Boudreaux

Your ISO management rep is leaving the company, and you have yet to reassign the post. If you’re wondering whether there are any formalities that must be followed, don’t worry. There’s no need to hit the panic button. With some simple planning, you can ensure your management systems remain in shape and in conformance to the ISO standards for which you’ve worked so hard to achieve certification.

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By: Miriam Boudreaux

Deciding how to control your documents can be difficult. ISO 9001, the quality management system (QMS) standard from the International Organization for Standardization (ISO), requires you maintain accurate and up-to-date procedures, but doesn’t give a lot of guidance on how to get there. Between the requirements and the implementation lie grey areas and confusion. Let’s take a look at the difference between what is required and what is a good idea in the world of document review.

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By: Miriam Boudreaux

There you are, in the middle of an internal or external audit, and the auditor asks you a question that you are truly not sure about. What do you do?

1. Hit the panic button.
2. Ask the audience for a hint.
3. Phone a friend.

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By: Miriam Boudreaux

So, you think you’ve got them all figured it out, and then, bam! Somebody else comes up with a new quality acronym to throw you off your game. But don’t give up too soon. Acronyms are confusing, but they all boil down to continual improvement. The trick is to decide, along with your company, which acronyms you really want to use. 

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By: Miriam Boudreaux

So you have been in the quality world for many years. Admit it, you are the underdog. No matter if the whole company revolves around your statistics and process controls, you are not the operations manager, and neither are you the sales leader. You are the underdog. The rest of the company likes you when they need you, and they spit you when they don’t. You are the hero when a fire breaks out, but they relegate you to the trenches when everything is running good.

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By: Miriam Boudreaux

You’ve heard about “measuring training effectiveness” but aren’t quite sure how to do it. You’ve been filling out training attendance sheets for as long as you can recall, and they have served the purpose.

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