Content By Denise Robitaille

Denise Robitaille’s picture

By: Denise Robitaille

The headline’s question seemed a bit far-fetched to me when it was originally posed. The answer provided another delightful illustration of the myriad analogies we find in our everyday lives that relate so effortlessly to our work as quality professionals.

Denise Robitaille’s picture

By: Denise Robitaille

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my clients.

Denise Robitaille’s picture

By: Denise Robitaille

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my clients.

Denise Robitaille’s picture

By: Denise Robitaille

I’ve been working with a client on implementing an ISO 9001-compliant quality management system. As always it’s a unique and interesting project, since organizations have different cultures, processes, products, and customers. No two quality management systems are quite the same. Documentation will look different; exclusions are taken for requirements that don’t apply. The number and diversity of work instructions, forms, and training guides will vary.

Denise Robitaille’s picture

By: Denise Robitaille

Trepanning is the process of drilling a hole in the skull. It was practiced as far back as 10,000 years ago. Archaeological artifacts lend credence to the lore that the process was used by some cultures to expel evil spirits. Apart from that occult-ish application, the process has been used for centuries to ease headache pain and other ailments. Scientists suspect that in some cases it may have actually been beneficial in relieving pressure on the brain.

Denise Robitaille’s picture

By: Denise Robitaille

A
s the universe of quality management systems expands, it’s interesting to observe the increasing variables that constitute the concept of applicability. Let’s take maintenance of records as an example.

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Denise Robitaille’s picture

By: Denise Robitaille

A father and his son were going to market. Their donkey was laden with the vegetables from their garden and assorted wares they were going to sell. The young son became tired and so his father lifted him up onto the donkey so that he could ride for a while. Shortly thereafter, they passed through a small hamlet where the people scorned the son for showing disrespect to his father. “Look at the son who rides while his poor hard working father who toils every day must trod along without rest.”

Denise Robitaille’s picture

By: Denise Robitaille

"The only man who behaved sensibly was my tailor: he took my measure anew every time he saw me, whilst all the rest went on with their old measurements and expected them to fit me.”

—George Bernard Shaw

Can you think of a more rousing or appropriate quotation to justify the ISO 9001 requirements relating to monitoring and measuring? How about the requirements for periodic internal audits? Or management review?

Denise Robitaille’s picture

By: Denise Robitaille

E

mpowering people is a cool idea. Giving individuals authority and responsibility has many benefits. It fosters accountability and communicates confidence. It avails people the opportunity to contribute in a manner that allows their voices to be heard. They experience the self-satisfaction of knowing that what they say and do matters, that they can make a difference in their organization.

Denise Robitaille’s picture

By: Denise Robitaille

A few months back, I wrote about the choices an organization makes regarding its quality management system (QMS). At that time, I talked about the overall system, with particular focus on management’s investment and support.

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