Define, measure, analyze, improve, control (DMAIC), developed by W. Edwards Deming in the 1950s, is a statistical and analytical method used to reduce defects by finding the root causes of defects, ... [Read More]
“You can put your clothes back on,” the doctor says as he walks out. Before you know it, he’s back and you’re still hopping around the cold floor, aiming for your pant leg and with your ... [Read More]
The term, poka-yoke (pronounced poh-kah-yoh-keh), may sound vaguely familiar and kind of fun, and even conjure up images of a dance at wedding receptions; however, poka-yoke is a quality tool that ... [Read More]
Q
uestion: What’s the difference between a satisfied customer and a devoted follower?
Answer: Seventy-five percent of satisfied customers abandon a company for its competitor. A ... [Read More]
You've probably felt their positive energy as it lights up a room. From teammates to colleagues, direct supervisors to CEOs, these people radiate enthusiasm, positive energy, and inspiration. In ... [Read More]
(Quality Digest: May 29, 2009) -- The first Hamdan Bin Mohammed e-University Medal was awarded to H. James Harrington, Ph.D., on April 8 in Dubai, United Arab Emirates (UAE), for his efforts to ... [Read More]
(Quality Digest: May 26, 2009) -- Throughout all levels of the California Awards for Performance Excellence (CAPE), a single organization shines at the gold level—Feather River Hospital—the ... [Read More]
