Bruce Piasecki’s new book, The Surprising Solution: Creating Possibility in a Swift and Severe World (Sourcebooks, 2009) is about how to make better leaders, better products, and a better world. ... [Read More]
Simply put, customer relationship management (CRM) is the creating and maintaining of a mutually beneficial, transparent relationship between an organization and its customers—an added-value ... [Read More]
While other authors have written about Toyota’s manufacturing principles and the company’s approach to efficiency, Mike Rother is the first to devote six years of study to Toyota’s actual ... [Read More]
Gemba is a Japanese term that has been translated as: place, real place, actual place. Westerners have further defined gemba to include: where the action is, the go-and-see place, where the work ... [Read More]
The latest version of the technical specification, ISO/TS 16949:2009—"Quality management systems—Particular requirements for the application of ISO 9001:2008 for automotive production and ... [Read More]
On Tuesday, Aug. 4, the Senate Committee on Health, Education, Labor, and Pensions (HELP) held a hearing on protecting patients from defective medical devices. The principle element of the hearing ... [Read More]
Search the internet for “What is SPC?” and there are many definitions and descriptions of statistical process control that are correct but not complete. They are true but not the whole ... [Read More]
The Society of Manufacturing Engineers presents a new book from Michael J. Termini, Concept to Customer: Portfolio, Pipeline, and Strategic Project Management (SME, 2009). Termini wrote Concept ... [Read More]
This paperback book will be easy to find on library shelves; just look for the one with the most dog-eared pages. Lean Six Sigma Using SigmaXL and Minitab, by Issa Bass and Barbara Lawton, Ph.D. ... [Read More]
In his book Data Sanity: A Quantum Leap to Unprecedented Results (Medical Group Management Association, 2009) author Davis Balestracci passionately teaches a new way of thinking about improvement ... [Read More]
