2 p.m. until 3 p.m. EST

Lean Six Sigma (LSS) has become an increasingly vital part of the Department of Defense’s continuous process improvement efforts. The benefits of LSS, the tool that was successfully pioneered and adopted by the commercial world to achieve continuous process improvements, are now being fully realized by the federal government and the DoD in particular. The objective of LSS is to utilize a data-driven approach and methodology to eliminate defects and reduce variation from product to service. For the DoD, the goal of deploying LSS is to recapture control and reduce costs across a widely-spread budget.The US Army is employing LSS as one of its main methodologies to meet the efficiency savings goals established by the Secretary of Defense. These savings will be realized by using LSS to transform organizations, management practices and systems that have created inefficiencies and waste. Efficiency and cost-cutting are essential parts of the Army improvement processes. In fiscal year 2010, the US Army produced $1 billion in cost savings and $3.3 billion in cost avoidances as a result of LSS.Lean Six Sigma is the most ambitious business effort in the history of the US Army. In fiscal year 2011, the Army is proposing to train over 3,100 people and anticipates completing over 3,000 Lean Six Sigma projects.  In this webinar, Mr. Kirk Nicholas will discuss how the Army is improving costs, efficiency and satisfaction through a sweeping rollout of Lean Six Sigma.In this webinar participants will learn:

• Where and how Lean Six Sigma fits into the bigger Army Transformation picture


• How and where to deploy Lean Six Sigma


• What works and does not work by listening to successful Army Lean Six Sigma case studies


• What continued efforts does the Army have planned for the future?

The 2nd annual Strategic Service Management conference is the only opportunity this year for European Directors of after-sales service, parts and product support to meet, share best practice and develop strategies to deliver profitable service. This is THE "must attend" European cross-industry event for anyone looking to improve strategic and tactical service delivery. This high-profile conference concentrates on delivering fresh insight and key strategies that will enable you to achieve sustainable growth and deliver agile support to customers across global markets. In three consecutive days, you’ll join over 150 service professionals from across Europe and learn how to implement succeed in a competitive environment, protect brand integrity and overcome this year’s most challenging service issues.